At a Glance
- Tasks: Own and optimise B2B CRM strategy using AI to enhance customer engagement.
- Company: Fast-growing SaaS business backed by a global leader, blending innovation with stability.
- Benefits: Competitive salary, performance bonus, 25 days holiday, and health perks.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Lead CRM initiatives and make a real impact in a tech-driven environment.
- Qualifications: Experience in B2B CRM and lifecycle marketing, with strong data-driven skills.
The predicted salary is between 45000 - 55000 £ per year.
Own B2B CRM from end to end and put AI at the heart of how a high-growth Saa S business talks to its customers.
Hanson Search is partnering with a fast-growing, technology-led business to find their next CRM Manager.
About the company: High Growth Saas Business
Our client is a technology-first Saa S business, growing fast and backed by the scale and resources of a global category leader.
They pair the pace and energy of a scale-up with the stability of an established parent, which gives them the freedom to move quickly and the muscle to lead their market.
Marketing sits close to the commercial engine, the products are genuinely modern and data-rich, and AI is embedded in how the teams work rather than bolted on.
The role: CRM Manager
Sitting within the Revenue team, you will own the B2B CRM strategy across the entire client lifecycle.
You will design and optimise automated client journeys, deliver targeted communications, and use data, experimentation and AI to drive activation, retention and revenue growth.
This is a hands‑on role.
You will write the copy, build the journeys and read the results, using AI as your primary operating layer rather than an occasional add‑on.
- You will love this role if you
- Enjoy owning CRM end to end, turning the customer lifecycle and commercial goals into a clear communications roadmap.
- Are genuinely AI‑native and are always looking for the next place to embed AI across copywriting, personalisation, QA and workflow automation.
- Like building and optimising automated lifecycle journeys across onboarding, activation, adoption, renewal, win‑back and expansion, and writing the copy and emails yourself.
- Get energy from working across Data, Product, Sales and Customer Success to sharpen targeting and keep campaigns shipping on schedule.
- Enjoy running a constant test‑and‑learn programme, using AI to generate and evaluate variants faster than manual testing allows.
- What we’re looking for
- Significant experience in B2B CRM, lifecycle marketing or customer marketing within a commercial environment.
- A track record of building CRM strategies that drive engagement, retention and revenue growth.
- Hands‑on experience designing, building and optimising automated lifecycle campaigns and customer journeys.
- Confidence with CRM and marketing automation platforms. Experience with Braze and Salesforce is desirable.
- Experience in a B2B Saa S, technology or similarly complex commercial environment.
- A strong grasp of customer segmentation, behavioural targeting and data‑driven marketing, and the ability to turn campaign performance into continuous improvement.
- Excellent written communication, and the instinct to embed AI tools that make marketing more effective and efficient.
- Looking after you
- Reward. A competitive salary plus a performance bonus.
- Time off. 25 days holiday plus duvet days, and a day off for your birthday.
- In the office. Free lunch, a cycle to work scheme and discounted gym membership.
- Health and security. Private medical healthcare, a dental plan and pension.
- The extras. Perkbox discounts and goodies across a range of brands.
- The details
- Salary. £45,000 to £55,000 per annum, plus performance bonus.
- Working pattern. In office four days a week.
- Location. Central London, close to Farringdon.
- Apply for this CRM Manager role
We are committed toequality ofopportunity for all. You can access our Diversity and Inclusion Policyhere.
CRM Manager, High Growth SaaS Business, London employer: Hanson Search
As a well-established, employee-owned consultancy with B Corp certification, we pride ourselves on fostering a collaborative and values-driven work culture that empowers our team to tackle significant global challenges. Our commitment to employee ownership not only enhances job satisfaction but also ensures that every team member has a stake in our success, promoting personal and professional growth opportunities. Located in a vibrant area, we offer a hybrid working model that supports work-life balance while engaging in meaningful projects that make a real difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager, High Growth SaaS Business, London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Hanson Search and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Hanson Search are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Hanson Search on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Hanson Search. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager, High Growth SaaS Business, London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Hanson Search. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Hanson Search:Show us that you’ve done your homework! In your application, briefly mention what you admire about Hanson Search’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Hanson Search
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Hanson Search will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Hanson Search, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
