At a Glance
- Tasks: Lead daily operations, manage projects, and enhance efficiency in a dynamic communications consultancy.
- Company: Established communications consultancy with a focus on growth and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career advancement in a collaborative and inclusive workplace.
- Why this job: Join a forward-thinking team and make a real impact on operational success.
- Qualifications: Proven operational management experience and strong project coordination skills.
The predicted salary is between 61408 - 80000 £ per year.
An established, growing communications consultancy is looking for an experienced Head of Operations to take ownership of the day-to-day running of the business — people, systems, suppliers, and processes — reporting directly into the Managing Director. This is a broad, senior operational role at a firm that invests heavily in the person who holds it. You’ll work closely with the Managing Director, Finance Director, and external advisers to keep the agency running efficiently, professionally, and profitably as it continues to grow.
What you’ll be doing in this Head of Operations role:
- Agency Operations
- Own the smooth day-to-day operation of the agency, with processes that are documented, efficient, and built to scale.
- Coordinate internal projects and business improvement initiatives.
- Support the implementation of leadership decisions and strategic priorities.
- Monitor operational performance and identify areas for improvement.
- Office & Workplace
- Manage relationships with serviced office providers and facilities suppliers.
- Oversee office moves, workplace planning, and desk allocation.
- Coordinate health and safety administration.
- Manage office budgets and operational spend.
- Technology & Systems
- Leverage AI tools to increase productivity and improve the quality of operational output.
- Act as primary internal contact for IT suppliers and managed service providers.
- Oversee the operational technology stack, including Microsoft 365.
- Coordinate system upgrades and drive user adoption.
- Supplier & Contract Administration
- Manage key supplier relationships and coordinate procurement/selection.
- Maintain supplier agreements and renewal schedules.
- Produce client service agreements, employment contracts, and supplier agreements from existing templates.
- Project Coordination & Reporting
- Support delivery of internal projects — tech implementations, office changes, organisational initiatives.
- Track actions, deadlines, and responsibilities.
- Prepare operational reports, dashboards, and management information for senior leadership.
- Support annual planning and budgeting.
- Internal Communications & Admin
- Coordinate agency-wide meetings and internal communications.
- Support onboarding and operational aspects of the employee lifecycle.
What we’re looking for in this Head of Operations role:
- Proven track record with operational management experience, ideally within a marketing agency, communications consultancy, professional services firm, or similar.
- Proven experience managing office operations, suppliers, systems, and internal processes.
- Experience coordinating multiple projects simultaneously.
- Strong commercial awareness and budget management experience.
- Comfortable working closely with senior management teams.
- A proven ability to use AI tools practically and effectively.
Desirable:
- Previous title of Operations Manager, Head of Operations, or Practice Manager.
- Microsoft 365 administration experience.
- Experience of hybrid working environments.
- A track record of leading operational improvement and change initiatives.
You are highly organised and methodical, a strong project manager, an excellent communicator, comfortable with senior stakeholders, a practical problem-solver with real attention to detail, commercially minded, calm under pressure, and confident managing external suppliers and partners.
A bonus, not a requirement: Exposure to HR support, legal/contractual work, budgeting and forecasting, corporate transactions, or employee benefit.
We are committed to equality of opportunity for all.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations, Communications Consultancy, London
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We think you need these skills to ace Head of Operations, Communications Consultancy, London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Hanson Search.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Hanson Search. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Hanson Search
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Hanson Search, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Hanson Search, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Hanson Search could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
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