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For Companies At a Glance
- Tasks: Lead a dynamic client services team to deliver impactful healthcare projects.
- Company: Join an innovative leader in the healthcare sector focused on positive change.
- Benefits: Enjoy a collaborative culture and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: Proven leadership in client services, excellent communication skills, and CRM experience required.
- Other info: Apply now to be part of a mission-driven organisation dedicated to quality healthcare.
The predicted salary is between 43200 - 72000 £ per year.
As the Head of Client Services, you will be responsible for overseeing the client services team and ensuring the delivery of high-impact, high-quality projects. Your role will cut across all business departments, driving collaboration, fostering a customer-first culture, and ensuring the team meets and exceeds KPIs.
Our Client
Our client is a dynamic and innovative leader within the healthcare sector, dedicated to delivering high-quality services that drive positive change and improve healthcare outcomes. They specialise in producing a wide range of publications, from journals to detailed reports and digital content, all designed to inform and engage healthcare professionals globally.
Head of Client Services Key Responsibilities
- Customer Experience: Lead the execution of the client relationship strategy to drive positive, measurable impacts. Build strong, strategic relationships with key clients and align with their business objectives.
- Team Management: Lead, mentor, and inspire a high-performing client services team.
- Performance Metrics & Reporting: Collect and analyse customer feedback to implement continuous improvement initiatives. Monitor and report on KPIs related to customer satisfaction and engagement.
Head of Client Services Specification
- Experience: Proven leadership experience in client services or account management. Industry knowledge and understanding of market trends is preferable. Excellent interpersonal and communication skills. Strong track record of leading and motivating high-performing teams. Experience with CRM software and project management tools.
- Personal Attributes: Customer-centric with an exceptional problem-solving mindset. Results-driven, focused on driving revenue growth and repeat business. Highly organized with excellent time-management skills. Adaptable and resilient, thriving in a fast-paced environment.
How to Apply
If you’re passionate about client services, ready to lead a high-performing team, and have the drive to succeed in a fast-paced, ever-evolving environment, we’d love to hear from you. Apply today to join our journey in delivering quality healthcare to the world. Please get in touch with our team, including a copy of your CV, via the form below.
Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Financial Communications, Public Affairs, Healthcare Communications, Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment. Please find more information about Hanson Search.
We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
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Head of Client Services – Healthcare, London employer: Hanson Search
Contact Detail:
Hanson Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services – Healthcare, London
✨Tip Number 1
Network within the healthcare sector to build relationships with key players. Attend industry events, webinars, and conferences to connect with professionals who can provide insights or referrals for the Head of Client Services role.
✨Tip Number 2
Familiarise yourself with the latest trends in healthcare client services. Understanding current challenges and innovations will help you demonstrate your expertise and vision during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to exceed KPIs in previous roles. Highlight your leadership style and how it aligns with fostering a customer-first culture.
✨Tip Number 4
Research the company’s recent projects and publications. Being knowledgeable about their work will allow you to tailor your conversations and show genuine interest in their mission and objectives.
We think you need these skills to ace Head of Client Services – Healthcare, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and leadership roles. Emphasise your achievements in driving customer satisfaction and managing high-performing teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client services and your understanding of the healthcare sector. Mention specific examples of how you've successfully built client relationships and led teams to exceed KPIs.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills, as well as your experience with CRM software and project management tools. These skills are crucial for the Head of Client Services position.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving mindset by providing examples of challenges you've faced in previous roles and how you overcame them. This will show your adaptability and resilience in a fast-paced environment.
How to prepare for a job interview at Hanson Search
✨Understand the Company and Its Values
Before your interview, take some time to research the healthcare sector and the specific company. Understand their mission, values, and recent projects. This will help you align your answers with their goals and demonstrate your genuine interest in their work.
✨Showcase Your Leadership Skills
As a candidate for the Head of Client Services, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams, mentored individuals, and driven performance metrics in previous roles. Be ready to discuss your approach to fostering a customer-first culture.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively, showcasing your fit for a fast-paced environment.
✨Demonstrate Your Customer-Centric Approach
Since the role focuses on client relationships, be prepared to discuss how you've built strong relationships with clients in the past. Share specific examples of how you've aligned client objectives with business goals and the positive impacts that resulted from your efforts.
