At a Glance
- Tasks: Own and optimise B2B CRM strategy using AI to enhance customer journeys.
- Company: Fast-growing SaaS business with a tech-first approach and strong market presence.
- Benefits: Competitive salary, performance bonus, 25 days holiday, and health perks.
- Other info: Join a collaborative team in Central London with excellent career growth opportunities.
- Why this job: Lead innovative CRM initiatives and make a real impact in a dynamic environment.
- Qualifications: Experience in B2B CRM and lifecycle marketing, with strong data-driven skills.
The predicted salary is between 45000 - 55000 £ per year.
Own B2B CRM from end to end and put AI at the heart of how a high-growth Saa S business talks to its customers.
Hanson Search is partnering with a fast-growing, technology-led business to find their next CRM Manager.
About the company: High Growth Saas Business
Our client is a technology-first Saa S business, growing fast and backed by the scale and resources of a global category leader.
They pair the pace and energy of a scale-up with the stability of an established parent, which gives them the freedom to move quickly and the muscle to lead their market.
Marketing sits close to the commercial engine, the products are genuinely modern and data-rich, and AI is embedded in how the teams work rather than bolted on.
The role: CRM Manager
Sitting within the Revenue team, you will own the B2B CRM strategy across the entire client lifecycle.
You will design and optimise automated client journeys, deliver targeted communications, and use data, experimentation and AI to drive activation, retention and revenue growth.
This is a hands‑on role.
You will write the copy, build the journeys and read the results, using AI as your primary operating layer rather than an occasional add‑on.
- You will love this role if you
- Enjoy owning CRM end to end, turning the customer lifecycle and commercial goals into a clear communications roadmap.
- Are genuinely AI‑native and are always looking for the next place to embed AI across copywriting, personalisation, QA and workflow automation.
- Like building and optimising automated lifecycle journeys across onboarding, activation, adoption, renewal, win‑back and expansion, and writing the copy and emails yourself.
- Get energy from working across Data, Product, Sales and Customer Success to sharpen targeting and keep campaigns shipping on schedule.
- Enjoy running a constant test‑and‑learn programme, using AI to generate and evaluate variants faster than manual testing allows.
- What we’re looking for
- Significant experience in B2B CRM, lifecycle marketing or customer marketing within a commercial environment.
- A track record of building CRM strategies that drive engagement, retention and revenue growth.
- Hands‑on experience designing, building and optimising automated lifecycle campaigns and customer journeys.
- Confidence with CRM and marketing automation platforms. Experience with Braze and Salesforce is desirable.
- Experience in a B2B Saa S, technology or similarly complex commercial environment.
- A strong grasp of customer segmentation, behavioural targeting and data‑driven marketing, and the ability to turn campaign performance into continuous improvement.
- Excellent written communication, and the instinct to embed AI tools that make marketing more effective and efficient.
- Looking after you
- Reward. A competitive salary plus a performance bonus.
- Time off. 25 days holiday plus duvet days, and a day off for your birthday.
- In the office. Free lunch, a cycle to work scheme and discounted gym membership.
- Health and security. Private medical healthcare, a dental plan and pension.
- The extras. Perkbox discounts and goodies across a range of brands.
- The details
- Salary. £45,000 to £55,000 per annum, plus performance bonus.
- Working pattern. In office four days a week.
- Location. Central London, close to Farringdon.
- Apply for this CRM Manager role
We are committed toequality ofopportunity for all. You can access our Diversity and Inclusion Policyhere.
CRM Manager, High Growth SaaS Business, London employer: Hanson Search
As a well-established, employee-owned consultancy with B Corp certification, we pride ourselves on fostering a collaborative and values-driven work culture that empowers our team to tackle significant global challenges. Our commitment to employee ownership not only enhances job satisfaction but also ensures that every team member has a stake in our success, promoting personal and professional growth opportunities. Located in a vibrant area, we offer a hybrid working model that supports work-life balance while engaging in meaningful projects that make a real difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager, High Growth SaaS Business, London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hanson Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hanson Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager, High Growth SaaS Business, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hanson Search:Your cover letter is your chance to shine! Tell us why you want to work at Hanson Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hanson Search!
How to prepare for a job interview at Hanson Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
