At a Glance
- Tasks: Lead client accounts and drive innovative digital marketing strategies.
- Company: Dynamic digital marketing agency in London with a collaborative culture.
- Benefits: Competitive salary, growth opportunities, and a hands-on work environment.
- Other info: Join a team that values innovation and proactive engagement.
- Why this job: Make a real impact by bridging leadership and teams in a fast-paced setting.
- Qualifications: Strong digital marketing experience and proven leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Role Overview: We’re working with a dynamic digital marketing agency to help them find their first Client Services Director. You’ll play a key role in bridging senior leadership and the rest of the team, providing strategic direction and leading client accounts in an environment that values innovation, accountability, and proactive engagement. This data-and-insights driven, London-based agency has a collaborative, hands-on culture where every team member is encouraged to take ownership, contribute ideas, and deliver high-quality results.
Key Responsibilities:
- Lead client accounts (both B2B and B2C) with top-tier consultancy, planning, and strategic direction
- Stay at the forefront of industry developments, applying new insights to provide client value
- Manage and develop junior team members, ensuring growth and continuous improvement
- Oversee the planning and execution of multiple client workstreams, ensuring efficient delivery
- Lead client communications to maintain smooth account management and strong relationships
- Use data and behavioural insights to guide decision-making and inform client strategies
- Provide strategic, data-driven consultancy and guide client briefs and deliverables
- Integrate multiple digital channels (organic, influencers, paid media, asset creation) into cohesive, impactful campaigns
- Identify and drive growth opportunities within existing client accounts
- Contribute to new business development, including pitch work and client proposals
- Support operational initiatives that contribute to the agency’s growth
Required Skills & Experience:
- Strong experience in social and broader digital marketing, with a solid understanding of the digital landscape
- Knowledge and experience in corporate B2B and consumer marketing, particularly within digital communications
- Proven leadership abilities with excellent communication skills, both written and verbal
- Strategic thinker with the ability to interpret and distil client briefs effectively
- Exceptional project management skills with the ability to prioritise and handle multiple tasks
- Proactive self-starter with initiative and the ability to lead by example
- Experience in managing and motivating teams, ensuring efficient and effective collaboration
- Strong presentation and client-facing skills, with the ability to manage high-level client relationships
- Ability to adapt to a fast-moving, small-team environment with a hands-on approach
We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
Client Services Director, Digital Marketing Agency, London employer: Hanson Search
Join a forward-thinking digital marketing agency in London that champions innovation and accountability, making it an exceptional employer for those seeking to make a meaningful impact. With a collaborative culture that encourages ownership and creativity, employees benefit from ample opportunities for professional growth and development, all while working on diverse client accounts in a dynamic environment. This role not only offers the chance to lead and inspire a talented team but also to engage with cutting-edge industry insights, ensuring your contributions are both valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director, Digital Marketing Agency, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements and projects. This is your chance to shine and demonstrate how you can add value to potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can contribute to their success. Tailor your responses to show you’re the perfect fit for their culture and goals.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Client Services Director, Digital Marketing Agency, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in digital marketing and leadership, and don’t forget to showcase any relevant projects that demonstrate your strategic thinking and client management skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and managed client accounts, and show us your passion for digital marketing.
Showcase Your Data Savvy:Since this role is all about data-driven decision-making, make sure to highlight your experience with data and insights. Talk about how you've used data to inform strategies and drive results in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Hanson Search
✨Know Your Stuff
Make sure you’re up to speed with the latest trends in digital marketing. Research the agency’s recent campaigns and be ready to discuss how you can bring innovative ideas to the table. This shows you’re not just interested in the role, but also invested in their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and drive results. The agency is looking for someone who can bridge senior leadership and the team, so demonstrate your experience in managing client accounts and developing junior team members.
✨Be Data-Driven
Since this role involves using data and insights to guide decision-making, come prepared with examples of how you’ve used data to inform strategies in previous roles. Discuss specific metrics you’ve improved and how they impacted client relationships or campaign success.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the agency’s culture, growth opportunities, and how they measure success. This not only shows your interest but also helps you gauge if the agency is the right fit for you.
