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- Tasks: Manage customer accounts, orders, and ensure smooth operations daily.
- Company: Heidelberg Materials is a key player in the construction industry, shaping communities.
- Benefits: Enjoy competitive salary, career progression, and a supportive team culture.
- Why this job: Be at the heart of operations, making a real impact in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and experience in customer service preferred.
- Other info: Diversity and inclusivity are valued; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 42000 £ per year.
Customer Account Co-ordinator page is loaded
Customer Account Co-ordinator
Apply locations Syston time type Full time posted on Posted Yesterday time left to apply End Date: October 30, 2025 (30+ days left to apply) job requisition id JR10009350
Customer Account Co-ordinator – Be the Voice of Our Customers!
Location: Syston
Contract Type: Full Time
Business Unit: Heidelberg Materials – Cement
Salary: Competitive
Are you passionate about delivering exceptional service and building strong relationships? Do you enjoy solving problems, managing orders, and making sure everything runs smoothly for customers?
We’re looking for a proactive and organised Customer Account Co-ordinator to join our fast-moving team. You’ll be at the centre of our operations—managing key customer accounts, ensuring a seamless order journey, and working closely with teams across the business.
If you’ve got a sharp eye for detail, love working in a collaborative environment, and want to play a key role in how we serve our national customer base—this is the role for you.
What you\’ll be doing
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Managing pricing, invoicing, and reporting using systems like SAP and Tableau
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Work cross-functionally to resolve queries and keep customers informed
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Manage key customer accounts, cash collection
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Engaging with key stakeholders
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E nsuring orders are processed accurately and on time
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Proactively monitor and maintain the order book, spotting and solving issues before they impact service
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Promote our digital tools and help customers transition to self-service platforms
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Drive service improvements by identifying trends and suggesting solutions
About you
You’re someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering a great customer experience. If you’re organised, proactive, and confident working across teams, you’ll feel right at home in this role. Your ability to stay calm under pressure and juggle competing priorities will be key to your success.
We’re looking for someone who has:
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Strong communication and relationship-building skills
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A keen eye for detail and the ability to manage multiple tasks and deadlines to completion
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Experience in customer service, sales admin, logistics , or order management
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Confidence using systems (SAP experience is a bonus) and Microsoft Office
You’ll ideally bring:
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GCSEs in Maths and English (Grade 4/C or above)
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A proactive, positive attitude with the confidence to take the lead when needed
W hy join us in S yston?
At Heidelberg Materials in Syston, we’re proud to be at the core of the construction industry – quite literally laying the foundations for homes, schools, hospitals, and more. You’ll be joining a supportive, close-knit team where your decisions matter and your voice is heard.
Here’s what we offer:
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A competitive salary and comprehensive benefits
The chance to work in a high-impact, central role
Real career progression in a global company
A culture that values teamwork, initiative, and doing the right thing
A fast-paced, dynamic environment where no two days are the same
Ready to take control of the day and make an impact where it counts?
Heidelberg Materials – shaping tomorrow, delivering today.
Apply now and become a key player in our success story.
At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.
About us
At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.
As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.
We believe in building a workplace that is dedicated to promoting inclusivity and diversity.
If you\’re interested in joining our team, we encourage you to apply, even if your experience or skill set doesn\’t perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).
You may still be the right fit for this or other roles within our company.
Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here ) . Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.
We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.
Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.
We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
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Customer Account Co-ordinator employer: Hanson Quarry Products Europe Limited
Contact Detail:
Hanson Quarry Products Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Co-ordinator
✨Tip Number 1
Familiarise yourself with SAP and Tableau, as these are key systems mentioned in the job description. Consider taking online courses or tutorials to boost your confidence and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed customer queries or resolved issues in previous roles. This will highlight your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Heidelberg Materials to gain insights into the company culture and expectations for the Customer Account Co-ordinator role. This can provide you with valuable information to tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience in managing customer accounts and your approach to building relationships. Highlight any specific achievements that demonstrate your ability to enhance customer satisfaction and drive service improvements.
We think you need these skills to ace Customer Account Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order management, and any specific systems like SAP. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service and your ability to manage multiple tasks. Mention specific examples of how you've successfully resolved customer issues or improved processes in previous roles.
Highlight Key Skills: In your application, emphasise your strong communication and relationship-building skills. Provide examples of how you've worked collaboratively with teams to achieve common goals, as this is crucial for the role.
Show Enthusiasm for the Company: Research Heidelberg Materials and express your enthusiasm for their mission and values in your application. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Hanson Quarry Products Europe Limited
✨Showcase Your Customer Service Skills
As a Customer Account Co-ordinator, your ability to deliver exceptional service is crucial. Prepare examples of how you've successfully managed customer relationships and resolved issues in the past. This will demonstrate your proactive approach and problem-solving skills.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like SAP and Tableau, it's beneficial to brush up on these tools before the interview. If you have experience with them, be ready to discuss how you've used these systems to manage orders or analyse data effectively.
✨Highlight Your Attention to Detail
The job requires a keen eye for detail, especially when managing pricing and invoicing. Be prepared to discuss specific instances where your attention to detail has positively impacted your work, such as catching errors before they became issues.
✨Demonstrate Your Teamwork Abilities
This role involves working cross-functionally, so showcasing your teamwork skills is essential. Think of examples where you've collaborated with different teams to achieve a common goal, and be ready to explain how you contributed to the team's success.