Internal Sales Agent in City of Westminster

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Internal Sales Representative Salary: Up to £36,500 Dependent on experience. Location: Victoria. Deep Build Relationships. Drive Growth. Deliver Exceptional Service.

At Heidelberg Materials, we’re looking for a motivated and customer-focused Internal Sales Representative to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has a passion for delivering outstanding service while driving commercial success.

What You’ll Be Doing

Growing and Developing Customer Accounts

Managing an assigned portfolio of customers and building strong, long-term relationships. Identifying and securing new business opportunities through proactive outbound sales activity. Developing meaningful relationships with key decision‑makers and understanding customer needs. Creating and managing customer contact plans to maximise sales opportunities. Pricing products and services in line with agreed commercial guidelines. Supporting market analysis and identifying opportunities for growth and increased market share.

Delivering an Outstanding Customer Experience

Acting as a trusted point of contact for customer enquiries via phone and email. Producing accurate and timely quotations that meet customer requirements. Resolving customer issues and complaints professionally, ensuring positive outcomes whenever possible. Working collaboratively with internal teams to ensure smooth order fulfilment and service delivery. Taking ownership of customer communications and maintaining regular contact throughout the sales process.

Supporting Sales and Order Administration

Managing sales administration activities accurately and efficiently. Processing payments for cash sales transactions. Maintaining accurate customer information and records within company systems. Supporting colleagues across the wider Customer Service Centre when required. Developing knowledge across the team to provide flexibility and support business continuity.

Order Management Support

Assisting with order placement and amendments when required. Processing customer orders accurately within SAP and associated systems. Liaising with operational and transport teams to provide realistic delivery solutions. Ensuring customers receive clear and timely updates regarding their orders.

What We’re Looking For

You’ll be an excellent communicator with strong commercial awareness and a customer‑first mindset. You enjoy building relationships, identifying opportunities, and working collaboratively to achieve results. You’ll ideally have:

• Previous experience in sales, customer service, account management, or a commercial support role.
• Strong relationship‑building and communication skills.
• Confidence making outbound calls and generating new business opportunities.
• Excellent organisational and administrative skills.
• The ability to manage multiple priorities in a fast‑paced environment.
• A proactive approach to problem‑solving and customer care.

Good IT skills, with experience using business systems and Microsoft Office applications. Experience within the construction materials, manufacturing, distribution, or related industries would be beneficial, although not essential.

Why Heidelberg Materials

At Heidelberg Materials, we are committed to creating an inclusive workplace where everyone can thrive. We value diverse perspectives, encourage innovation, and invest in the development of our people. You’ll be part of a supportive team where your contribution is recognised and where there are opportunities to develop your career within a global organisation.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family‑friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.

Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.

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Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.