At a Glance
- Tasks: Manage customer orders and coordinate logistics for timely deliveries.
- Company: Heidelberg Materials, a leading supplier in construction materials with a focus on sustainability.
- Benefits: Employee assistance programme, discounted medical benefits, and family-friendly policies.
- Other info: Inclusive workplace promoting diverse talent and excellent career support.
- Why this job: Join a dynamic team making a real impact in logistics and customer satisfaction.
- Qualifications: Experience in logistics or customer service, strong organisational skills, and effective communication.
The predicted salary is between 40500 - 49500 £ per year.
Overview
Heidelberg Materials UK, formerly Hanson UK, is one of the UK’s largest suppliers of construction materials, employing over 4,000 people across around 300 manufacturing sites.
With a strong focus on sustainability, we are building a more sustainable future and promoting an inclusive workforce.
We are looking for a highly organised and customer‑focused Shipper / Allocator to join our Syston, Leicestershire team.
This fast‑paced operational role plays a vital part in ensuring customer orders are delivered safely, efficiently and on time while maximising fleet utilisation and supporting operational performance.
You will work closely with customers, plant teams, commercial colleagues and haulage partners, becoming the centre of daily logistics planning and delivery execution.
Key Responsibilities
- Manage customer orders and daily workload planning across a designated plant cluster.
- Coordinate company fleet, franchise operators and external hauliers to meet customer demand.
- Proactively manage the order book to maximise efficiency and service performance.
- Collaborate with commercial and operational teams to resolve issues and support customer requirements.
- Communicate effectively with customers about delivery schedules, delays and alternative solutions.
- Manage vehicle movements and transport resources in response to operational challenges.
- Monitor haulage performance, compliance, fleet utilisation and empty mileage.
- Support business continuity during plant shutdowns, breakdowns and other disruptions.
- Develop strong relationships with key customers and anticipate future demand.
- Maintain accurate records and complete all associated administration within agreed deadlines.
- Identify opportunities to improve service, reduce costs and enhance operational performance.
Qualifications
- Experience in transport, logistics, distribution, planning or customer service environments.
- Strong organisational and prioritisation skills.
- Ability to make effective decisions in a fast‑moving operational setting.
- Excellent communication and relationship‑building skills.
- Proactive and solutions‑focused approach.
- Strong attention to detail and administrative accuracy.
- Confidence working with multiple systems and managing competing priorities.
- A collaborative mindset and willingness to support colleagues across the wider team.
Benefits
By joining Heidelberg Materials you will be part of a supportive team that directly impacts customer satisfaction, operational performance and business success.
We offer a range of benefits including access to an Employee Assistance Programme, trained mental health first aiders, discounted private medical benefits and a family‑friendly policy that includes enhanced maternity and parental leave, neonatal care and adoption support.
EEO & Diversity Commitment
Heidelberg Materials is committed to creating an inclusive and respectful workplace.
We actively encourage and support diverse talent in the construction industry and provide reasonable accommodations to individuals with disabilities.
We value openness, transparency and individual achievement and work to support employees throughout their careers.
For any assistance with the application process, you can contact Recruitment@uk. heidelbergmaterials. com.
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Shipper in Syston employer: Hanson Quarry Products Europe Limited
Heidelberg Materials UK is an exceptional employer, offering a dynamic work environment in Syston, Leicestershire, where employees are empowered to make a real impact on customer satisfaction and operational success. With a strong commitment to sustainability and inclusivity, the company provides comprehensive benefits, including mental health support and family-friendly policies, alongside ample opportunities for professional growth and development within a collaborative team culture.
Contact Details:
Hanson Quarry Products Europe Limited Recruitment Team
