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- Tasks: Assist customers with enquiries, product info, and sales orders via phone and email.
- Company: Join Hanson Plywood, a leader in sustainable timber panel products.
- Benefits: Competitive salary, 10% guaranteed bonus, 23 days annual leave, and more.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Strong communication skills and a team-oriented mindset; sales experience is a plus.
- Other info: 100% office-based role in a dynamic environment with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a friendly, professional, and customer focused Internal Sales Executive / Customer Service Sales Agent to join our team at Hanson Plywood, a privately owned importer and distributor of responsibly sourced wood based panel products. The ideal candidate will have excellent communication skills, a helpful approach to customer interactions, and a strong team oriented mindset. Whilst not essential, experience or familiarity with sheet materials or wood based panel products would be advantageous and will support your success in the role.
SALARY: Competitive & Negotiable plus 10% Guaranteed Company Bonus plus Further Bonuses subject to Company Performance + Benefits including 23 Days Annual Leave plus Bank Holidays
LOCATION: Halifax, West Yorkshire (HX3) – 100% Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 8:30am to 5pm
JOB OVERVIEW
We have a fantastic new job opportunity for an Internal Sales Executive / Customer Service Sales Agent who has a friendly, professional and helpful approach when selling to customers and who’s team orientated with excellent communication skills. Established since 1987, the company strives to make life easy for architects, designers and specifiers by presenting products with clear and easily understandable performance criteria. Our aim is to be instructive and helpful to our customers, whilst also being innovative and progressive in our services.
Working as an Internal Sales Executive / Customer Service Sales Agent you will support the business in assisting our customers with general enquiries, product information, quotations and orders using email or phone. As an Internal Sales Executive / Customer Service Sales Agent you will need to be personable and helpful, going that extra mile to support your customers whilst working in a timely manner with a high level of accuracy.
ABOUT US
Hanson Plywood specialises in sustainable and innovative timber panel products. We offer a comprehensive range of products including various types of plywood, OSB, MDF, HDF, hardboard, chipboard, blockboard, timber panels, door blanks, flexible panels, and decorative panels to commercial organisations. With a long-term commitment to sustainability, we work closely with global suppliers to uphold high environmental and ethical standards. Our structure allows us to stay agile, value-focussed, and concentrated on building meaningful, lasting relationships across the business.
DUTIES
- Managing the Sales team inbox, handling incoming queries from our varied customer base, with precision in a timely manner
- Advising customers on product options, specifications and availability either on the phone or via email
- Preparing and processing quotes and sales orders on our custom-built system
- Supporting our Product Managers with purchasing activities and liaising with suppliers on queries
- Providing general administrative support within the office and with customers
CANDIDATE REQUIREMENTS
- Demonstrates initiative and self-motivation in managing responsibilities, while remaining collaborative and team orientated
- Strong proficiency in Microsoft Office applications, particularly Word, Excel and Outlook
- Consistently presents a professional manner in appearance, language and behaviour
DESIRABLE
- Experience in internal sales, sales administration or a customer facing role
- Familiarity with wood / panel-based products
- Confident communication skills both with colleagues and customers
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Sales Executive / Customer Service Sales Agent employer: Hanson Plywood
Contact Detail:
Hanson Plywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive / Customer Service Sales Agent
✨Tip Number 1
Get to know the company inside out! Research Hanson Plywood's products and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to share examples of your teamwork! Think of times when you’ve worked well with others to solve problems or achieve goals. This will highlight your team-oriented mindset, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hanson Plywood team!
We think you need these skills to ace Sales Executive / Customer Service Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication skills and any customer service experience you have, as these are key for us at Hanson Plywood.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you're excited about the role and how you can contribute to our team.
Showcase Relevant Experience: If you have any experience with wood-based products or internal sales, make sure to mention it! Even if it's not essential, it could give you an edge over other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It makes it easier for us to review your application and ensures you provide all the requested information in one go!
How to prepare for a job interview at Hanson Plywood
✨Know Your Products
Familiarise yourself with the range of wood-based panel products that Hanson Plywood offers. Understanding the specifications and benefits of these materials will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to demonstrate how you would handle inquiries or provide product information.
✨Emphasise Teamwork
Highlight your ability to work collaboratively. Prepare examples from your past experiences where you successfully worked as part of a team, especially in a sales or customer service context, to illustrate your team-oriented mindset.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, particularly regarding sustainability and innovation.
