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- Tasks: Assist customers with enquiries, product info, and sales orders via phone and email.
- Company: Join Hanson Plywood, a leader in sustainable wood products.
- Benefits: Competitive salary, 10% guaranteed bonus, 23 days leave, and more.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
- Other info: Office-based role in Halifax with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a friendly, professional, and customer focused Internal Sales Executive / Customer Service Sales Agent to join our team at Hanson Plywood, a privately owned importer and distributor of responsibly sourced wood based panel products. The ideal candidate will have excellent communication skills, a helpful approach to customer interactions, and a strong team oriented mindset. Experience or familiarity with sheet materials or wood based panel products is advantageous and will support your success in the role.
SALARY: Competitive & Negotiable plus 10% Guaranteed Company Bonus plus further bonuses subject to Company Performance + Benefits including 23 Days Annual Leave plus Bank Holidays
LOCATION: Halifax, West Yorkshire (HX3) 100% Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 8:30am to 5pm
Job Overview: We have a fantastic new job opportunity for an Internal Sales Executive / Customer Service Sales Agent who has a friendly, professional and helpful approach when selling to customers and who is team oriented with excellent communication skills. Established since 1987, the company strives to make life easy for architects, designers and specifiers by presenting products with clear and easily understandable performance criteria. Our aim is to be instructive and helpful to our customers, whilst also being innovative and progressive in our services. Working as an Internal Sales Executive / Customer Service Sales Agent you will support the business in assisting our customers with general enquiries, product information, quotations and orders using email or phone. As an Internal Sales Executive / Customer Service Sales Agent you will need to be personable and helpful, going that extra mile to support your customers whilst working in a timely manner with a high level of accuracy.
About Us: Hanson Plywood specialises in sustainable and innovative timber panel products. We offer a comprehensive range of products including various types of plywood, OSB, MDF, HDF, hardboard, chipboard, blockboard, timber panels, door blanks, flexible panels, and decorative panels to commercial organisations. With a long-term commitment to sustainability, we work closely with global suppliers to uphold high environmental and ethical standards. Our structure allows us to stay agile, value-focussed, and concentrated on building meaningful, lasting relationships across the business.
Responsibilities:
- Managing the Sales team inbox, handling incoming queries from our varied customer base, with precision in a timely manner
- Advising customers on product options, specifications and availability either on the phone or via email
- Preparing and processing quotes and sales orders on our custom-built system
- Supporting our Product Managers with purchasing activities and liaising with suppliers on queries
- Providing general administrative support within the office and with customers
Candidate Requirements:
- Demonstrates initiative and self-motivation in managing responsibilities, while remaining collaborative and team orientated
- Strong proficiency in Microsoft Office applications, particularly Word, Excel and Outlook
- Consistently presents a professional manner in appearance, language and behaviour
Desirable:
- Experience in internal sales, sales administration or a customer facing role
- Familiarity with wood / panel-based products
- Confident communication skills both with colleagues and customers
Application: NO AGENCIES PLEASE
How To Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Sales Executive / Customer Service Sales Agent employer: Hanson Plywood Ltd
Contact Detail:
Hanson Plywood Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive / Customer Service Sales Agent
✨Tip Number 1
Get to know the company inside out! Research Hanson Plywood's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role is all about being friendly and professional, try role-playing customer interactions with a mate. It’ll help you feel more at ease when it’s time to impress in the interview.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your collaborative mindset will resonate with the hiring team at Hanson Plywood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team!
We think you need these skills to ace Sales Executive / Customer Service Sales Agent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who fits in with our team-oriented vibe.
Tailor Your CV: Make sure to tweak your CV to highlight your relevant experience, especially if you've worked in sales or customer service before. Mention any familiarity with wood-based products too, as it’ll give you an edge. We love seeing how your skills match up with what we need!
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written communication is clear and engaging. Use a friendly tone and keep it professional. We want to see that you can connect with customers just as well on paper as you would over the phone!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hanson Plywood!
How to prepare for a job interview at Hanson Plywood Ltd
✨Know Your Products
Familiarise yourself with the range of wood-based panel products that Hanson Plywood offers. Understanding the specifications and benefits of these materials will not only impress your interviewers but also help you answer customer queries effectively.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills by engaging in a friendly and professional manner. Practice active listening and be prepared to discuss how you would handle various customer interactions, showcasing your helpful approach.
✨Highlight Teamwork Experience
Since the role requires a strong team-oriented mindset, be ready to share examples of how you've successfully collaborated with colleagues in previous roles. This could include working on projects or supporting team members during busy periods.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or providing product recommendations. Prepare thoughtful responses that reflect your problem-solving skills and customer-focused attitude.
