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- Tasks: Assist customers with enquiries, product info, and sales orders via email and phone.
- Company: Join Hanson Plywood, a leader in sustainable timber panel products.
- Benefits: Competitive salary, bonuses, 23 days annual leave, and more.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Strong communication skills and a team-oriented mindset.
- Other info: Office-based role in Halifax with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a friendly, professional, and customer-focused Internal Sales Executive / Customer Service Sales Agent to join our team at Hanson Plywood, a privately owned importer and distributor of responsibly sourced wood-based panel products. The ideal candidate will have excellent communication skills, a helpful approach to customer interactions, and a strong team-oriented mindset. Whilst not essential, experience or familiarity with sheet materials or wood-based panel products would be advantageous and will support your success in the role.
SALARY: Competitive & Negotiable plus 10% Guaranteed Company Bonus plus Further Bonuses subject to Company Performance + Benefits including 23 Days Annual Leave plus Bank Holidays
LOCATION: Halifax, West Yorkshire (HX3) – 100% Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 8:30am to 5pm
Job Overview
We have a fantastic new job opportunity for an Internal Sales Executive / Customer Service Sales Agent who has a friendly, professional and helpful approach when selling to customers and who's team orientated with excellent communication skills. Established since 1987, the company strives to make life easy for architects, designers and specifiers by presenting products with clear and easily understandable performance criteria. Our aim is to be instructive and helpful to our customers, whilst also being innovative and progressive in our services.
Working as an Internal Sales Executive / Customer Service Sales Agent you will support the business in assisting our customers with general enquiries, product information, quotations and orders using email or phone. As an Internal Sales Executive / Customer Service Sales Agent you will need to be personable and helpful, going that extra mile to support your customers whilst working in a timely manner with a high level of accuracy.
About Us
Hanson Plywood specialises in sustainable and innovative timber panel products. We offer a comprehensive range of products including various types of plywood, OSB, MDF, HDF, hardboard, chipboard, blockboard, timber panels, door blanks, flexible panels, and decorative panels to commercial organisations. With a long-term commitment to sustainability, we work closely with global suppliers to uphold high environmental and ethical standards. Our structure allows us to stay agile, value-focused, and concentrated on building meaningful, lasting relationships across the business.
DUTIES
- Managing the Sales team inbox, handling incoming queries from our varied customer base, with precision in a timely manner
- Advising customers on product options, specifications and availability either on the phone or via email
- Preparing and processing quotes and sales orders on our custom-built system
- Supporting our Product Managers with purchasing activities and liaising with suppliers on queries
- Providing general administrative support within the office and with customers
Candidate Requirements
- Demonstrates initiative and self-motivation in managing responsibilities, while remaining collaborative and team orientated
- Strong proficiency in Microsoft Office applications, particularly Word, Excel and Outlook
- Consistently presents a professional manner in appearance, language and behaviour
DESIRABLE
- Experience in internal sales, sales administration or a customer facing role
- Familiarity with wood / panel-based products
- Confident communication skills both with colleagues and customers
How To Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Sales Executive in Leeds employer: Hanson Plywood Ltd
Contact Detail:
Hanson Plywood Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research Hanson Plywood, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about interacting with customers, try role-playing scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to showcase your helpfulness! Think of examples from your past experiences where you went the extra mile for a customer. This will demonstrate your friendly and professional approach that Hanson Plywood is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Hanson Plywood!
We think you need these skills to ace Sales Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Executive role. Highlight any customer service or sales experience you have, and don’t forget to mention your communication skills!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining Hanson Plywood. Let us know how you can contribute to our team.
Follow the Application Instructions: We want to see all the requested information, so make sure you follow the application guidelines closely. This shows us you pay attention to detail, which is super important in this role!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and ensures your application goes straight to our Recruitment Team for review!
How to prepare for a job interview at Hanson Plywood Ltd
✨Know Your Products
Familiarise yourself with the range of wood-based panel products that Hanson Plywood offers. Understanding the specifications and benefits of these materials will help you answer customer queries confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice explaining complex ideas simply, as this reflects the friendly and professional approach they value. Use examples from past experiences where you successfully assisted customers or collaborated with a team.
✨Demonstrate Team Spirit
Hanson Plywood is looking for someone who thrives in a team-oriented environment. Be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to team goals, highlighting your helpful nature.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about their sustainability initiatives or how they support employee development.
