At a Glance
- Tasks: Support and coach Expert partners in invoice management, ensuring smooth operations.
- Company: Dynamic InsurTech provider in the London Insurance market.
- Benefits: Competitive salary up to £50,000 and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Build relationships and solve problems while making a real impact.
- Qualifications: Experience in customer success or account management within the insurance sector.
The predicted salary is between 50000 - 50000 £ per year.
We are partnered with a London Insurance market InsurTech provider, hiring a Customer Success Lead. As Customer Success Lead, you will be the dedicated point of contact for a portfolio of Expert partners (lawyers, engineers, loss adjusters, etc.), helping them operate confidently and efficiently within their invoice management platform.
This is a relationship-first role, you will guide, support, and coach Expert partners through invoice submission processes, from onboarding right through to ongoing performance management. If you thrive on building trust with people, keeping things moving, and solving problems before they escalate, this could be a great fit.
You'll act as the primary point of contact for assigned Expert partners, helping them submit invoices correctly and on time. Day-to-day, that means onboarding new Experts onto the platform, monitoring submission activity across your portfolio, resolving queries, and ensuring data quality and compliance standards are consistently met. You'll also maintain accurate records of performance and feed insights back to internal stakeholders and improvement teams.
- Experience in a customer success, account management, or client-facing operational role within the London Insurance Market
- Familiarity with invoice or billing workflows, and the ability to guide individuals or small firms through system-based processes
- Comfortable using data and reporting tools to track performance and identify follow-up actions
Locations
Team lead marketing | english in Chelmsford, Essex employer: Hanson Lee
As a leading InsurTech provider in the London Insurance Market, we pride ourselves on fostering a collaborative and supportive work environment where our employees can thrive. With a strong focus on professional development, we offer ample opportunities for growth and advancement, alongside competitive salaries and benefits. Join us to be part of a dynamic team that values relationship-building and innovation, all while making a meaningful impact in the insurance industry.
