At a Glance
- Tasks: Support clients and ensure their success with our innovative platform.
- Company: Leading tech provider in the London insurance market.
- Benefits: Up to £40,000 salary, hybrid work, and growth opportunities.
- Other info: Join a collaborative team and gain insights into the London Market.
- Why this job: Make a real impact in a dynamic InsurTech environment.
- Qualifications: Experience in customer success or client-facing roles; CRM knowledge preferred.
The predicted salary is between 40000 - 40000 £ per year.
We're partnered with a leading technology provider to the London insurance market, who are looking for a Junior Account / Customer Success Executive to join their growing Customer Success team. This is a brilliant opportunity to get close to some of the most recognisable names in Lloyd's and the London Market and to make a genuine impact from day one.
What you'll be doing:
- You’ll work directly alongside the Global Head of Customer Success, becoming a trusted point of contact for a portfolio of clients.
- Running monthly check-ins, tracking how clients are using the platform post go-live, feeding their needs back into our product roadmap, and helping coordinate user groups and workshops.
- You’ll be the bridge between their customers and internal teams, making sure nothing falls through the cracks.
What they’re looking for:
- Some experience in customer success, account management, or a client-facing role (internships count).
- Comfortable with CRM tools — they use HubSpot.
- Sharp communicator, both written and verbal.
- Organised, proactive, and confident managing multiple clients at once.
- A genuine interest in insurance or financial services.
- London Market knowledge is a bonus, not a barrier. If you’re working towards your LM1 or curious about the industry, we’d love to hear from you.
What’s on offer:
- Up to £40,000 depending on experience.
- Hybrid working from our London office.
- A front-row seat in one of the most active corners of InsurTech.
- Real ownership and room to grow.
Account Executive employer: Hanson Lee
Join a dynamic team at the forefront of the InsurTech revolution in London, where you'll have the opportunity to work closely with industry leaders and make a tangible impact from day one. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have the resources and support needed to advance your career in customer success. With a vibrant work culture that values collaboration and innovation, this role offers a unique chance to thrive in one of the most exciting markets in technology.
