At a Glance
- Tasks: Lead the IT support team and ensure top-notch service delivery across the group.
- Company: Join a dynamic American corporate insurance company with a strong presence in the UK and Europe.
- Benefits: Competitive salary up to £80K, career growth, and a collaborative work environment.
- Other info: Opportunity to mentor team members and work with cutting-edge technologies.
- Why this job: Make a real impact by managing IT operations in a fast-paced, innovative setting.
- Qualifications: Degree in IT or related field, leadership skills, and experience in IT support management.
The predicted salary is between 70000 - 80000 £ per year.
An American corporate insurance company with offices across the UK and Europe is looking for an IT Operations Manager to fill a key role in a London based technical services team. The qualified candidate will be responsible for managing the day to day operation of the IT support team in the delivery of IT Services to a small number of affiliated companies within the group. This will include the operational aspects of the delivery of Service Desk support, Application support and infrastructure management for the UK/European IT estate user base.
Responsibilities
- Excellent leadership qualities – able to engage with credibility, influence and effectively collaborate with business and technical staff at all levels
- Able to take the IT vision and translate into excellent service delivery across the group businesses
- Highly organized – able to function under pressure, troubleshoot, embed structure where necessary and prioritize between competing activities
- Approachable and outgoing with excellent verbal and written communication skills
- Takes ownership and maintains accountability
- Proven self-starter with energy, passion and drive
- Previous experience of working with on- and off-shore businesses and suppliers
- Takes responsibility for mentoring team members to help them deliver at their full potential
- Proven experience of running an IT support team
- Good level of knowledge on typical enterprise technologies and processes
Education & Qualifications
- A Degree in Information Technology, Computer Science, or related discipline is required
- ITIL service management implementation and usage (preference)
- Knowledge of the corporate insurance industry (as opposed to retail) (preference)
Technical Skills
- Microsoft Windows Server (AD, DNS, DHCP, GPO)
- Microsoft SQL Server
- Microsoft Exchange and Office 365
- Virtualisation technologies – VMware
- Backup technologies – Veeam and NetBackup
- Citrix application publishing
- Disaster Recovery process and delivery – Zerto
- Cisco networking technologies including Video Conferencing and Telephony
- Good level of experience with IT incident management systems such as ServiceNow
- Development and implementation of IT policies and procedures
- Good level of experience of managing third party suppliers
- Experience operating in a complex organisational environment dealing with members of staff at all levels up to CEO
- PRA, FSA, SOX, Solvency II, internal and external IT audit compliance
IT Operations Manager employer: Hanson Lee Resourcing Ltd.
Join a leading London Market insurance syndicate that values innovation and expertise, offering a dynamic work environment where your contributions directly impact strategic projects. With competitive contract rates and a focus on professional development, this role not only provides the chance to work on cutting-edge initiatives but also fosters a culture of collaboration and growth, making it an excellent choice for those looking to advance their careers in the insurance sector.
Contact Details:
Hanson Lee Resourcing Ltd. Recruitment Team
