Senior Monitoring and Back Up Engineer

With a team of over 15,000, we are one of the most successful IT companies and the leading player in our industry. Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.

As a Senior Monitoring and Back Up Engineer you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities.

• Provide 3rd line technical proactive support and undertake project work for all customers.
• Analyze events, perform troubleshooting and incident response on the related systems, communicate with the relevant teams or third parties responsible for managing the systems for quick alert resolution.
• Work with the wider Service teams to ensure that proactive monitoring and alerting is optimized for existing customers as well as any new customers from the offset.
• Work closely with customers to ensure that a high level of communication and engagement is maintained.
• Ensure that solutions are installed to appropriate standards and industry best practice.
• Aid the team for technical design, implementation and support of customer incidents and projects.
• Ensure customer incidents are resolved as quickly as possible (on and off-site) with detailed root cause analysis carried out on our ITSM tool.
• Undertake customer audits and create appropriate documentation.
• Create and maintain suitable customer infrastructure/service documentation.
• Be responsible for the change control processes and the upkeep of digital records, strategically and on an individual customer basis.
• Keep appraised of new and emerging technologies and the appropriate training requirements for development.
• Suggest and execute improvements for the ongoing development of Bechtle’s service delivery.
• Ensure daily monitoring and resolution of issues relating to customer backups, DR solutions and IAAS platforms.
• Assist with customer trials and potentially ad-hoc Pre-Sales discussions for new sales opportunities.
• Be a key escalation contact for Bechtle delivered products and services.

• Methodical thinking.
• Self-motivated and ambitious with a positive attitude.
• Excellent communication and organizational skills.
• Team-oriented mindset.
• Ability to work within a fast-paced environment where work and fun are the key ingredients.
• Ability to build strong rapport with delivery partners.
• Ability to work as part of a team and display teamwork.

• Hybrid Working (3 days in/2 days out).
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc).
• Subsidised health care/medical benefits.
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent.
• Progression Plan – training & mentor programme.

• Minimum 5 years’ experience in a role supporting, monitoring, and improving customers estates using monitoring solutions.
• Experience speaking with both senior management internally and externally on critical/high priority issues as well as management/communication of incidents via an ITSM tool.
• Industry recognized accreditations such as Microsoft Azure & 365, CCNA, and Veeam VMCE are highly desirable.
• Strong knowledge of monitoring tools & alerting systems.
• Strong knowledge of Veeam Backup & Replication and Veeam for Microsoft 365.
• Experience monitoring and configuring RMM tools, Backup monitoring tools, SIEM tools, Antivirus solutions.
• Experience with Backup Radar greatly desired.
• Experience with Datto RMM greatly desired.
• Experience with Barracuda greatly desired.

Reports to: Head of Service Desk