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- Tasks: Resolve end user IT issues and manage computing systems daily.
- Company: Join a leading IT company with over 15,000 team members driving innovation.
- Benefits: Enjoy hybrid working, top tech, subsidised healthcare, and generous annual leave.
- Why this job: Be part of a dynamic team, solve real problems, and enhance user experiences.
- Qualifications: Strong IT skills, problem-solving mindset, and teamwork ability required.
- Other info: Opportunity for remote work after probation and access to the latest technology.
The predicted salary is between 30000 - 42000 £ per year.
With a team of over 15,000, we are one of the most successful IT companies and the leading player in our industry. Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.
As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.
Job Role Responsibilities- Directly resolve end user hardware and software issues
- Communicate with users from acceptance to completion of tasks
- Adhere to company IT policies
- Reach out to senior IT staff for guidance on higher level issues
- Setup and configure new systems
- Create and maintain company PC images
- Troubleshoot and repair software and hardware issues
- Install software, keep operating systems, software, and drivers updated
- Inventory new systems and manage excess systems and peripherals
- Manage equipment in customer immersion room
- Keep users appraised of the status of system repairs
- Advise manager and senior IT staff of end user policy violations
- Offer suggestions to reduce recurring issues or improve end users' computing experience
- Ask for help – report unresolved issues and ask senior IT staff for help when necessary
- Support PCs in an Active Directory environment
- Research and troubleshoot software and hardware issues
- Network connectivity troubleshooting
- Resolve malware/antivirus infections
- High level of IT knowledge and skills, particularly within a business environment.
- Forward thinking and a problem solver.
- Ability to juggle tasks and prioritise correctly.
- Keep up to date with new technologies.
- Approachable and able to work as part of the wider team.
- Ability to work as part of a team and display teamwork.
- Hybrid Working (3 days in / up to 2 days remote if required after probation which is 3 months)
- Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
- Proven track record in a similar role.
- Understanding of IT needs and requirements with a SME.
Reports to: Head of Internal IT
IT Technician - Manchester employer: HanseVision GmbH
Contact Detail:
HanseVision GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester
✨Tip Number 1
Familiarise yourself with the latest IT trends and technologies relevant to the role. Being knowledgeable about current software, hardware, and network solutions will not only boost your confidence but also impress the interviewers.
✨Tip Number 2
Practice your troubleshooting skills on common hardware and software issues. You might be asked to demonstrate your problem-solving abilities during the interview, so being prepared with real-life examples can set you apart.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in past roles. This is crucial as the job requires working closely with senior IT staff and other team members.
✨Tip Number 4
Be ready to discuss your approach to managing multiple tasks and prioritising effectively. The ability to juggle various support requests while maintaining a high level of service is key for this position.
We think you need these skills to ace IT Technician - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Focus on your problem-solving abilities, teamwork, and any specific technologies mentioned in the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the company's needs. Mention specific examples of how you've resolved hardware and software issues in the past.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled end-user support, troubleshooting, or worked in a team environment. This will demonstrate your capability to meet the job requirements.
Showcase Continuous Learning: Mention any recent training, certifications, or courses you've completed that are relevant to the IT field. This shows that you're proactive about keeping up with new technologies and improving your skills.
How to prepare for a job interview at HanseVision GmbH
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with troubleshooting hardware and software issues, as well as your familiarity with network connectivity. Providing specific examples from your past roles can demonstrate your expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires a forward-thinking approach, be ready to share instances where you've successfully resolved complex IT problems. Employers appreciate candidates who can think on their feet and offer innovative solutions.
✨Emphasise Teamwork and Communication
As an IT Technician, you'll need to communicate effectively with users and collaborate with senior staff. Prepare to discuss how you've worked within a team and how you keep users informed about the status of their requests.
✨Stay Updated on New Technologies
The IT field is constantly evolving, so it's crucial to show that you're keeping up with the latest trends and technologies. Mention any recent courses, certifications, or self-study you've undertaken to enhance your skills.
