IT Technician - Manchester

With a team of over 15,000, we are one of the most successful IT companies and the leading player in our industry.
Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.

As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

Job Role Responsibilities

1. Directly resolve end user hardware and software issues
2. Communicate with users from acceptance to completion of tasks
3. Adhere to company IT policies
4. Reach out to senior IT staff for guidance on higher level issues
5. Setup and configure new systems
6. Create and maintain company PC images
7. Troubleshoot and repair software and hardware issues
8. Install software, keep operating systems, software, and drivers updated
9. Inventory new systems and manage excess systems and peripherals
10. Manage equipment in customer immersion room
11. Keep users appraised of the status of system repairs
12. Advise manager and senior IT staff of end user policy violations
13. Offer suggestions to reduce recurring issues or improve end users\’ computing experience
14. Ask for help – report unresolved issues and ask senior IT staff for help when necessary
15. Support PCs in an Active Directory environment
16. Research and troubleshoot software and hardware issues
17. Network connectivity troubleshooting
18. Resolve malware/antivirus infections

Job Requirements

1. High level of IT knowledge and skills, particularly within a business environment.
2. Forward thinking and a problem solver.
3. Ability to juggle tasks and prioritize correctly.
4. Keep up to date with new technologies.
5. Approachable and able to work as part of the wider team.
6. Ability to work as part of a team and display teamwork.

What We Offer

1. Hybrid Working (3 days in / up to 2 days remote if required after probation which is 3 months)
2. Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
3. Subsidised health care/medical benefits
4. Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent

Experience

1. Proven track record in a similar role.
2. Understanding of IT needs and requirements with a SME.

Reports to: Head of Internal IT

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