At a Glance
- Tasks: Manage key accounts, invoicing, and client relationships to maximise revenue.
- Company: Join a leading company focused on client satisfaction and innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Opportunity to work with diverse clients and develop strategic business plans.
- Why this job: Be the driving force behind client success and business growth in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
Key Responsibilities
- Secures Hansen revenue.
- Responsibility for all invoicing for allocated accounts.
- Initiates invoicing with Hansen accounts department, approves and sends invoices to clients.
- Manages any accounts receivable escalations.
- Maximises revenue and margin outcomes.
- Manages the account contract.
- Initiates and maintains customer, contact and contract records in the CRM.
- Manages any contract amendments, extensions and renewals following internal Hansen approval processes.
- Ensures Hansen and the client meet all contract obligations including SLA and other reporting.
- Monitors commercial and delivery engagements to ensure we are operating within our contractual boundaries.
- Completes necessary internal reporting including contact reports, weekly client summary for executive report and pipeline reporting.
- Manages and builds customer relationships.
- Maintains existing and identifies new key customer contacts covering vendor management, IT and the business.
- Establishes appropriate communication plan for key contacts.
- Understands our clients' industry keeping abreast of relevant trends and how these apply to the clients' business.
- Keeps client informed of Hansen corporate updates, product roadmaps and new service offerings.
- Understands and manages customer satisfaction and seeks to maintain or improve this as required.
- Oversees service delivery.
- Creates, publishes and maintains a Service catalogue for each client.
- Actively engages with the clients assigned Delivery Manager (and Operations and Care Managers where applicable) to provide guidance to teams on client expectations, commercial impacts of delivery and other relevant Hansen and/or Client initiatives.
- Attends regular client operational review meetings and presents status of contract, issues, delivery, new opportunities.
- Acts as a point of escalation for delivery issues.
- Sales Management:
- Develops and implements account plans for retaining and building Hansen business within the key accounts identifying opportunities for increasing service offering.
- Works independently to meet agreed targets; develops sales plans for allocated accounts in line with agreed strategy.
- Works with clients and Hansen pre-sales team to understand clients' business requirements.
- Prepares sales proposals and tender responses (including costings) ensuring internal approval processes are followed.
- Manages the SOW process including internal and client approval, purchase orders and project initiation.
- Maintains all sales opportunities, contract extensions, and SOWs in the CRM.
- Duties & responsibilities of your role may change from time to time to meet the needs & requirements of the business.
- Maintains high client satisfaction.
- Ensures client and Hansen contract obligations are met including SLAs.
- Completes strategic customer account plans and achieves associated objectives for the account.
- Achieves assigned sales targets for discretionary services in designated accounts.
- Identifies and manages opportunities for new products and services.
Senior Account Manager in London employer: Hansen Technologies
Hansen Technologies is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while enjoying the benefits of a hybrid work model that promotes work-life balance. The company's commitment to accuracy and compliance in payroll processes ensures that you will be part of a team that prioritises excellence and employee satisfaction across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Account Manager at Hansen Technologies, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hansen Technologies. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hansen Technologies:When writing your cover letter, make sure to tailor your message specifically for Hansen Technologies. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hansen Technologies
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hansen Technologies that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hansen Technologies that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hansen Technologies’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
