Product Lead (Service Technology) in London

Who Are We Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future. This role is based in our Hammersmith, London office three days per week , with the remaining two days working remotely. This is a pivotal role at a key stage in Hansen's CRM transformation. As the CRM Product Owner, you will own and enhance Microsoft Dynamics 365 for our Energy & Utilities business while leading the migration from Market to Dynamics 365 Customer Insights Journeys. Your immediate priority will be delivering a successful marketing automation migration ahead of the Market to contract expiry, ensuring seamless campaign continuity, lead management, reporting, and customer engagement. Following the migration, you will drive the optimisation of Dynamics 365 Sales, improving forecasting, win probability modelling, and commercial processes across multiple regions. Working closely with senior leaders, Marketing, Sales, Customer Success, Finance, IT, Microsoft, and implementation partners, you will play a critical role in shaping the future of Hansen's revenue operations capability and CRM landscape. This role is for a 6 month’ period initially, with the possibility of either an extension or conversion to permanent. Own and manage Microsoft Dynamics 365 as the CRM platform for Hansen's Energy & Utilities business. Lead the migration from Market to Dynamics 365 Customer Insights Journeys, ensuring seamless campaign execution, lead management, reporting, and data continuity. Partner with Marketing, Sales, IT, Microsoft, and external implementation partners to deliver CRM and marketing automation enhancements. Improve sales forecasting, win probability modelling, and commercial processes to support consistent reporting across regions. Act as the key CRM stakeholder within the business, ensuring the platform delivers value to users and supports strategic growth initiatives. Proven experience owning and optimising CRM and marketing automation platforms, ideally Microsoft Dynamics 365 and/or Market. Strong track record of delivering CRM implementations, migrations, and business-critical system enhancements. Knowledge of CRM data management, integrations, reporting, and dashboard development. A proactive, hands-on approach with the confidence to make decisions, manage stakeholders, and identify risks early. Strong communication, documentation, and training skills, with a focus on driving user engagement and business value. If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status . Visit our website at hansencx.Data Privacy Notice You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.