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- Tasks: Lead the transformation of claims processes and ensure effective implementation of operational models.
- Company: Join a leading insurance organisation driving innovative change in the industry.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of a large-scale transformation and make a real impact.
- Qualifications: Strong claims expertise and experience with Microsoft Dynamics 365 required.
- Other info: Collaborative environment with a focus on stakeholder management and governance.
The predicted salary is between 60000 - 80000 £ per year.
We are currently partnering with a leading insurance organisation in their search for an experienced Functional Lead to support a large-scale Claims Transformation programme. This role will follow a hybrid working model, with 2–3 days per week in the office.
The successful candidate will be responsible for defining, refining, and maintaining the end-to-end Claims Target Operating Model (TOM), ensuring it is translated into clear, actionable, and deliverable artefacts.
Essential experience and qualifications:
- Strong claims domain expertise, with an end-to-end understanding of claims processes, controls, management information (MI), and the regulatory landscape
- Proven ability to translate TOM and process designs into clear functional requirements and configuration-first solutions
- Experience operating within structured governance frameworks, including Design Authority and architectural standards
- Deep functional expertise in Microsoft Dynamics 365, including hands-on configuration for enterprise-level processes
- Strong stakeholder management and governance experience
Desirable experience:
- Experience working with shared platforms or multi-entity transformation programmes
- Understanding of non-functional requirements in regulated environments (e.g. security, auditability, performance, resilience)
- Exposure to data migration, cutover, and parallel run planning within platform replacement programmes
This is an exciting opportunity for an experienced Functional Lead to play a key role in delivering a large-scale transformation programme.
Functional Lead - Claims Transformation in London employer: Hansen Filler Associates
Contact Detail:
Hansen Filler Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Lead - Claims Transformation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your claims domain expertise. Be ready to discuss how you've successfully translated TOM and process designs into actionable solutions in past roles. We want to see your experience shine!
✨Tip Number 3
Show off your stakeholder management skills! Think of examples where you've navigated complex governance frameworks or worked with Design Authorities. This will demonstrate your ability to thrive in structured environments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Functional Lead - Claims Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Functional Lead. Highlight your claims domain expertise and any experience with Microsoft Dynamics 365. We want to see how your skills align with the Claims Transformation programme!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've defined and refined operating models in the past, and don’t forget to mention your stakeholder management experience.
Showcase Your Achievements: When detailing your experience, focus on achievements rather than just responsibilities. We love to see quantifiable results, so if you’ve improved processes or led successful transformations, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hansen Filler Associates
✨Know Your Claims Inside Out
Make sure you brush up on your claims domain expertise. Understand the end-to-end claims processes, controls, and management information. Being able to discuss these confidently will show that you’re not just familiar with the terminology but can also apply it practically.
✨Master the Target Operating Model
Be prepared to talk about how you would define and refine the Claims Target Operating Model (TOM). Think of specific examples where you've translated TOM into actionable artefacts in previous roles. This will demonstrate your ability to deliver results in a structured way.
✨Showcase Your Microsoft Dynamics 365 Skills
Since deep functional expertise in Microsoft Dynamics 365 is essential, be ready to discuss your hands-on configuration experience. Bring examples of enterprise-level processes you've worked on and how you’ve tackled challenges in that space.
✨Engage Stakeholders Effectively
Stakeholder management is key in this role, so think of instances where you've successfully navigated complex governance frameworks. Be ready to share how you’ve managed expectations and built relationships with various stakeholders to ensure project success.