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- Tasks: Lead the transformation of claims processes and ensure effective implementation of operational models.
- Company: Join a leading insurance organisation driving innovative change in the industry.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of a large-scale transformation and make a real impact.
- Qualifications: Strong claims expertise and experience with Microsoft Dynamics 365 required.
- Other info: Collaborative environment with a focus on stakeholder management and governance.
The predicted salary is between 60000 - 80000 £ per year.
We are currently partnering with a leading insurance organisation in their search for an experienced Functional Lead to support a large-scale Claims Transformation programme. This role will follow a hybrid working model, with 2–3 days per week in the office.
The successful candidate will be responsible for defining, refining, and maintaining the end-to-end Claims Target Operating Model (TOM), ensuring it is translated into clear, actionable, and deliverable artefacts.
Essential experience and qualifications:
- Strong claims domain expertise, with an end-to-end understanding of claims processes, controls, management information (MI), and the regulatory landscape
- Proven ability to translate TOM and process designs into clear functional requirements and configuration-first solutions
- Experience operating within structured governance frameworks, including Design Authority and architectural standards
- Deep functional expertise in Microsoft Dynamics 365, including hands-on configuration for enterprise-level processes
- Strong stakeholder management and governance experience
Desirable experience:
- Experience working with shared platforms or multi-entity transformation programmes
- Understanding of non-functional requirements in regulated environments (e.g. security, auditability, performance, resilience)
- Exposure to data migration, cutover, and parallel run planning within platform replacement programmes
This is an exciting opportunity for an experienced Functional Lead to play a key role in delivering a large-scale transformation programme.
Functional Lead - Claims Transformation in City of London employer: Hansen Filler Associates
Contact Detail:
Hansen Filler Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Lead - Claims Transformation in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Functional Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your claims domain expertise. Be ready to discuss how you've successfully defined and refined Claims Target Operating Models in the past. Show them you know your stuff!
✨Tip Number 3
Don’t forget to showcase your stakeholder management skills! Be prepared to share examples of how you've navigated complex governance frameworks and worked with Design Authorities. This will set you apart from the competition.
✨Tip Number 4
Finally, apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and ready to take on the challenges of a large-scale transformation programme.
We think you need these skills to ace Functional Lead - Claims Transformation in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Functional Lead. Highlight your claims domain expertise and any experience with Microsoft Dynamics 365. We want to see how your skills align with the Claims Transformation programme!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've defined and refined operating models in the past, and don’t forget to mention your stakeholder management experience.
Showcase Your Achievements: When detailing your experience, focus on achievements rather than just responsibilities. We love to see quantifiable results, so if you’ve improved processes or led successful transformations, let us know how you did it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hansen Filler Associates
✨Know Your Claims Inside Out
Make sure you brush up on your claims domain expertise. Understand the end-to-end claims processes and be ready to discuss how you've navigated controls and management information in past roles. This will show that you’re not just familiar with the theory but have practical experience too.
✨Master the TOM Translation
Be prepared to explain how you’ve translated Target Operating Models into actionable artefacts before. Think of specific examples where you’ve taken complex designs and turned them into clear functional requirements. This will demonstrate your ability to bridge the gap between high-level concepts and practical implementation.
✨Show Off Your Microsoft Dynamics 365 Skills
Since deep functional expertise in Microsoft Dynamics 365 is crucial, make sure you can talk about your hands-on configuration experience. Bring examples of enterprise-level processes you've worked on and how you’ve tailored solutions to meet specific needs. This will highlight your technical prowess.
✨Stakeholder Management is Key
Prepare to discuss your experience with stakeholder management and governance frameworks. Think of instances where you’ve successfully navigated complex relationships or adhered to architectural standards. This will showcase your ability to work within structured environments and ensure everyone is on the same page.