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- Tasks: Lead operations and strategy in a dynamic wealth management firm.
- Company: Join a forward-thinking financial services firm focused on client success.
- Benefits: Enjoy competitive salary, flexible working options, and professional development opportunities.
- Why this job: Shape the future of wealth management while fostering a positive workplace culture.
- Qualifications: Proven leadership in FCA-regulated firms with strong operational and strategic skills.
- Other info: Be a change leader, driving innovation and enhancing client experiences.
The predicted salary is between 72000 - 108000 £ per year.
Reporting to the CEO, the Director of Operations will play a pivotal role in shaping and implementing operational strategies that drive the firm’s success. You will ensure the business operates efficiently, principally overseeing key business functions including Client Services (i.e. Paraplanning & Administration), Compliance, HR, Finance, Technology and Business Change. Key Responsibilities Leadership & Strategy Operations, Finance, Compliance and HR teams Responsible for creating and embedding a strong client-service culture Overall responsibility for implementing Target Operating Model Develop and operational strategies and drive continuous improvement Client Services & Operations Implement processes and technologies to enhance the client experience Develop strong a customer-centric and continuous improvement culture Finance & Regulatory Oversight Work closely with the Finance team and CEO in managing the firm’s financial health Work closely with Compliance team to manage regulatory risks, audits and ensure timely submissions to the FCA Oversee the hub’s compliance with FCA regulations, ensuring all activities, processes and reporting meet required standards People Oversee HR function Retain key talent Technology & Business Change . Overall change management responsibility Oversee the implementation of key financial planning tools, CRM systems and other technologies Skills and Experience Desired Leadership & Strategy Proven experience in a senior operational role within an FCA-regulated financial services firm Experience of contributing to the creation and implementation of business strategy and associated activities Strong leadership and management experience Strategic thinker with hands-on approach to problem solving Client Services & Operations Expertise in operational strategy, process improvement and financial management Experience with firm acquisitions and integration processes Strong customer/client services background Finance & Regulatory Oversight Strong knowledge of FCA regulations, compliance standards and risk management practices People Ability to set and maintain a positive workplace climate of support and achievement for our people, that reflects our values, behaviours and culture The ability to contribute to the development of the firm’s policies and procedures Technology & Business Change Experienced ‘change leader’ The ability to encourage new ways of doing things and lead change Previously worked with financial planning tools, including CRM/back-office systems and cash flow planning tools41bf1e1f-b16b-4260-a40a-17c77a06fd15
Director of Operations (Wealth Management) employer: Hanover
Contact Detail:
Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations (Wealth Management)
✨Tip Number 1
Network with professionals in the wealth management sector, especially those who have experience in operational roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operational strategies.
✨Tip Number 2
Familiarise yourself with the latest FCA regulations and compliance standards. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high operational standards within the firm.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully led teams through change. Prepare specific examples that highlight your ability to foster a positive workplace culture and drive continuous improvement.
✨Tip Number 4
Research the company’s current operational strategies and identify areas for potential improvement. Being able to discuss these insights during your conversations will demonstrate your proactive approach and strategic thinking.
We think you need these skills to ace Director of Operations (Wealth Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational roles, particularly within FCA-regulated financial services. Emphasise your leadership skills and any specific achievements related to client services and compliance.
Craft a Compelling Cover Letter: In your cover letter, address how your strategic thinking and hands-on problem-solving approach align with the company's goals. Mention your experience in implementing operational strategies and enhancing client experiences.
Showcase Relevant Skills: Clearly outline your expertise in operational strategy, process improvement, and financial management. Provide examples of how you've successfully led change initiatives and managed compliance within previous roles.
Highlight Cultural Fit: Demonstrate your understanding of the firm's values and culture in your application. Discuss how you can contribute to creating a positive workplace climate and retaining key talent within the organisation.
How to prepare for a job interview at Hanover
✨Showcase Your Leadership Experience
As a Director of Operations, you'll need to demonstrate your leadership skills. Prepare examples from your past roles where you've successfully led teams, implemented strategies, or improved processes. Highlight how your leadership has positively impacted client services and operational efficiency.
✨Understand FCA Regulations
Since this role involves compliance oversight, it's crucial to have a solid understanding of FCA regulations. Brush up on the latest compliance standards and be ready to discuss how you've navigated regulatory challenges in previous positions.
✨Emphasise Client-Centric Strategies
The job requires a strong focus on client services. Be prepared to talk about how you've developed and implemented client-centric strategies in the past. Share specific examples of how these strategies enhanced the client experience and drove continuous improvement.
✨Demonstrate Change Management Skills
As a change leader, you should be able to discuss your experience with managing organisational change. Prepare to share instances where you've successfully led technology implementations or process improvements, and how you encouraged your team to embrace new ways of working.
