Account Director | Healthcare Policy, Advocacy & Public Affairs | London

Responsibilities

• Lead client accounts, ensuring high-quality delivery, strong client satisfaction and commercial performance.
• Build and lead high-impact political and NHS campaigns to deliver tangible policy change for our clients.
• Lead high-profile events and stakeholder engagement programmes involving politicians, policymakers, NHS stakeholders and patient groups.
• Deliver high-quality strategic intelligence and insights to our clients by utilising the Hanover network and building your own network and expertise across policy areas.
• Maintain an uncompromising commitment to detail, rigorously reviewing all communications, reports and client deliverables to ensure accuracy and professionalism.
• Identify opportunities to grow existing client relationships and broaden Hanover’s offer across accounts.
• Develop and implement innovative strategies for growth, staying ahead of industry trends and positioning Hanover as a leader in the field.
• Take a lead on new business pitches, being a core part of the team in building creative strategies and tactics and pitching to clients.
• Deliver marketing activity to support Hanover Health’s business growth.
• Support the management of expert steering groups to drive thought‑leadership for our clients.
• Personal management of junior members of the team providing guidance on professional development.
• Active participant in championing the mission, vision, purpose, values and behaviours of Hanover.
• Recognise and value the diverse backgrounds, skills, and perspectives of all individuals at Hanover.

Requirements

• Relevant experience from a public affairs consultancy, in‑house public affairs department, patient group/NGO, Parliament, or other relevant organization.
• Excellent knowledge of health policy and ability to analyse developments within the NHS and commercial environment.
• A proven track record of success in account management within the healthcare policy, advocacy, or public affairs sector.
• Eye for detail and ability to think critically about your own work and that of others.
• Exceptional leadership skills with the ability to inspire and guide teams towards achieving shared goals.
• Strong business acumen with experience in managing budgets and driving business growth.
• Strong strategic judgement and ability to provide credible counsel to senior clients in complex and fast-moving policy environments.
• Excellent communication and interpersonal skills, capable of building rapport with clients, team members, and stakeholders at all levels.
• A commitment to professional development, both for self‑improvement and for the mentorship of junior colleagues.

Benefits

• An annual performance‑related bonus plus additional bonus potential linked to recruitment, new business and long service.
• 25 days’ annual leave (plus bank holidays).
• Private healthcare and dental insurance.
• Travel insurance.
• A company pension plan, including 5% employer contribution.
• In addition to a wide range of opportunities and initiatives, including flexible working policies, eligibility to apply for a sabbatical after 2 years’ service, early Friday finish, training and mentoring programmes, international secondments, wellbeing programmes, and a robust social calendar.

Diversity, Equity and Inclusion Statement

Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no‑tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably regardless of race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation.