At a Glance
- Tasks: Support customers nationwide by taking inbound alarm calls and ensuring their safety.
- Company: Join Hanover, a trusted employer with over 40 years of experience in supporting communities.
- Benefits: Enjoy competitive pay, hybrid working, health support, and discounts on high street brands.
- Other info: Flexible hours with a dynamic team and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Passion for helping others, strong communication skills, and the ability to empathise.
The predicted salary is between 13477 - 14184 £ per year.
Location: Edinburgh/Glasgow/Elgin – Hybrid
Working Hours: 17.5 hours per week
Remuneration: £13,477 Starting Salary (salary during 6 month probation period)
Remuneration: £14,184 Salary (upon completion of successful probation)
About Hanover
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.
About the Role
Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide. Our Telecare Operators are vital in providing this critical service. This exciting Telecare Operator role offers 17.5 hours per week on average, following a 5 on, 5 off pattern roster (i.e. 7am-12pm, 5 days off, 4pm-9pm on rotation). Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers. Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.
About You
- As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift.
- You will also be expected to work from the office a few times per month to collaborate with your team and attend in-person meetings.
- Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.
- To join us, you need to have a genuine passion for providing care and help to people.
- Resilient, proactive, and self-confident.
- Strong, clear and effective communication skills.
- Ability to input information whilst listening to calls.
- Unwavering patience and understanding.
- Ability to empathise with older persons and comfortably build rapport in difficult situations.
- Flexible and adaptable, open to change and new ways of working.
- Must hold the right to live and work in the UK without sponsorship.
What We Offer
Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP Wellbeing and Young Person’s Guarantee employer. Your hard work and drive to succeed are rewarded through:
- Competitive salary and pension options.
- Hybrid Working Model.
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Employee counselling service upon assessment.
- Access to our Hanover Perks platform which includes high street discounts and health cash plan.
- Cycle to work scheme.
- Tech Scheme.
- Family friendly policies.
- Payment of PVG or Disclosure check.
Equal Opportunity
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Telecare Operator - Part Time employer: Hanover Housing Association Ltd
Hanover is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a commitment to employee wellbeing, we offer competitive salaries, hybrid working options, and comprehensive health support, ensuring that our Telecare Operators can thrive both personally and professionally while making a meaningful impact in the lives of our customers across Scotland.
Contact Details:
Hanover Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Operator - Part Time
✨Tip Number 1
Get to know Hanover and their mission! Research the company’s values and how they support their customers. This will help you connect during interviews and show that you genuinely care about their work.
✨Tip Number 2
Practice your communication skills! As a Telecare Operator, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable handling different scenarios you might face on the job.
✨Tip Number 3
Be ready for a variety of calls! Each day will bring new challenges, so think about how you can demonstrate your adaptability and problem-solving skills in your conversations with interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hanover team and making a difference in people's lives.
We think you need these skills to ace Telecare Operator - Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telecare Operator role. Highlight your relevant experience and skills that match what we’re looking for, like communication and empathy. This shows us you’re genuinely interested in the position!
Show Your Passion:We want to see your passion for helping others shine through in your application. Share any experiences where you've provided care or support, especially to older individuals. This will help us understand why you’d be a great fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like the calls you’ll be handling as a Telecare Operator!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hanover Housing Association Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Telecare Operator does. Familiarise yourself with Hanover's mission and values, especially their commitment to helping people feel safe and secure at home. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Telecare Operator, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully communicated in challenging situations, as this will demonstrate your ability to handle calls with empathy and professionalism.
✨Demonstrate Your Resilience
This role can be demanding, so it’s important to show that you can stay calm under pressure. Think of times when you’ve faced difficult situations and how you managed them. Sharing these experiences will highlight your resilience and proactive approach, which are crucial for this position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scenarios related to customer care. Practice answering questions like, 'What would you do if a caller was distressed?' This will not only show your problem-solving skills but also your genuine passion for providing care and support.
