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- Tasks: Supervise and support a team of Telecare Operators while ensuring high-quality service delivery.
- Company: Join a dedicated team in a caring environment focused on transformation.
- Benefits: Competitive salary with growth potential, plus a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service supervision and strong communication skills required.
- Other info: Flexible shift patterns and opportunities for continuous improvement.
The predicted salary is between 34591 - 36336 £ per year.
This role can be based in Edinburgh, Glasgow or Elgin.
Working Hours: 35.2 hours per week, working a rotation of 5 shifts on, 5 shifts off.
Working Pattern: Early and Backshift – some nightshifts may be required on business needs.
Remuneration: £34,591 (salary during 6 months probationary period) £36,336 (upon completion of successful probation period).
Closing Date: Friday 3rd April 2026 @ 23:59pm.
About The Role:
The Telecare Team have a requirement for a new Senior Telecare Operator on a permanent basis. This is a fantastic opportunity for a people orientated professional to bring their experience and help drive the team through Telecare’s transformation journey.
Main Responsibilities:
- Effective people supervision to ensure the team are motivated and quality orientated.
- Develop our existing Telecare Operators to ensure performance standards are consistent.
- Supporting leadership through analysis, escalation and reporting of data.
- Implementing measures for continuous improvement to delivery business objectives.
- Making and receiving calls from Hanover residents in a professional and caring way, whilst logging important and relevant information onto the Telecare computer system.
- Solve problems, guide callers towards a solution that meets their needs.
- Managing shift patterns, allocating tasks and breaks to Operators to ensure KPI, workloads and performance indicators are met through appropriate shift management.
Please apply if you have demonstrable experience of:
- Supervising a customer service environment.
- Excellent focused listening empathetic questioning skills.
- ICT literacy, including use of bespoke systems.
- Systematic, organised, and precise approach to work.
- Multi-tasking and ability to lead under pressure.
Senior Telecare Operator (Internal Applications Only) employer: Hanover Housing Association Ltd
Contact Detail:
Hanover Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Telecare Operator (Internal Applications Only)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about the Senior Telecare Operator role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team supervision and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your people skills.
✨Tip Number 3
Showcase your ICT literacy! Be ready to discuss your experience with bespoke systems and how you've used data to improve performance. We want to see how you can bring that expertise to our Telecare Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the Telecare transformation journey.
We think you need these skills to ace Senior Telecare Operator (Internal Applications Only)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in supervising a customer service environment. We want to see how your skills align with the role of Senior Telecare Operator, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role is all about effective people supervision, let us know about your experience in motivating teams and ensuring quality standards. Share specific examples that demonstrate your ability to lead and support others in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hanover Housing Association Ltd
✨Know Your Stuff
Make sure you’re familiar with the Telecare sector and the specific responsibilities of a Senior Telecare Operator. Brush up on your knowledge about effective people supervision and how to motivate a team, as these will be key topics during your interview.
✨Showcase Your Skills
Prepare examples that highlight your experience in customer service supervision and your ability to handle pressure. Think of situations where you’ve successfully led a team or resolved conflicts, as these stories will demonstrate your capability to meet the role's demands.
✨Practice Empathy
Since this role involves making and receiving calls from residents, practice your empathetic questioning skills. You might be asked to role-play a scenario during the interview, so being able to show genuine care and understanding will set you apart.
✨Be Organised
Demonstrate your systematic approach by discussing how you manage tasks and priorities. Prepare to talk about your experience with ICT systems and how you ensure accuracy and efficiency in your work, as this will be crucial for the Telecare computer system.