At a Glance
- Tasks: Support customers nationwide by taking calls and ensuring their safety and wellbeing.
- Company: Join Hanover, a trusted name in housing and support for over 40 years.
- Benefits: Competitive pay, hybrid working, and a supportive environment.
- Other info: Flexible hours with opportunities for growth in a caring team.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for helping others, strong communication skills, and resilience.
The predicted salary is between 14 - 15 £ per hour.
Location: Edinburgh/Glasgow/Elgin - Hybrid
Hours: Relief Hours
Remuneration: £14.81 per hour starting salary (during 6 month probation period); £15.59 salary upon completion of successful probation
Closing Date: 18th June 2026 @ 23:59pm
About Hanover
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.
About the Role
Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide. At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service. Your customers will be nationwide and as the voice of Hanover you will be taking inbound calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers. You will be responsible for handling telephone inquiries and repair-related calls from our customers, delivering exceptional service with every interaction. We are looking for individuals who can commit to evening and weekend hours. Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.
About You
As this is a hybrid role, you must be able to work from home and our Office professionally and handle calls continuously throughout your shift. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role. To join us, you need to have a genuine passion for providing care and help to people. Resilient, proactive, and self-confident. Strong, clear and effective communication skills. Ability to input information whilst listening to calls. Unwavering patience and understanding. Ability to empathise with older persons and comfortably build rapport in difficult situations. Flexible and adaptable, open to change and new ways of working. Must hold the right to live and work in the UK without sponsorship. Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.
What We Offer
Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as a Gold IIP Wellbeing and Young Person’s Guarantee employer. Your hard work and drive to succeed are rewarded through:
- Competitive salary.
- Hybrid Working Model.
- Payment of PVG or Disclosure.
EEO Statement
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Relief Telecare Operator employer: Hanover Housing Association Ltd
At Hanover, we pride ourselves on being a Gold Investors in People Employer, offering a supportive and friendly work environment that values each team member. With competitive salaries, a hybrid working model, and a commitment to employee wellbeing, we provide meaningful opportunities for growth and development while ensuring our staff can make a real difference in the lives of our customers across Scotland. Join us in a role where your passion for helping others is not only recognised but rewarded.
Contact Details:
Hanover Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Telecare Operator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the telecare sector. A personal recommendation can make all the difference when you're trying to land that Relief Telecare Operator role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and providing support, it’s crucial to sound confident and empathetic. Try role-playing with a friend to get comfortable with different customer scenarios.
✨Tip Number 3
Show your passion for care! When you get the chance to chat with potential employers, share your genuine interest in helping people feel safe and secure at home. It’s all about connecting with their mission!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining Hanover as a Relief Telecare Operator.
We think you need these skills to ace Relief Telecare Operator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relief Telecare Operator role. Highlight your relevant experience and skills that match what we're looking for, like communication and empathy. This shows us you’re genuinely interested in the position!
Show Your Passion:We want to see your passion for helping others shine through in your application. Share any experiences where you've provided care or support, especially to older individuals. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Hanover Housing Association Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Telecare Operator. Familiarise yourself with Hanover's mission and values, especially their commitment to customer safety and support. This will help you demonstrate your genuine passion for providing care during the interview.
✨Showcase Your Communication Skills
As a Telecare Operator, effective communication is key. Prepare examples of how you've successfully handled difficult conversations or provided exceptional service in the past. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Empathy and Patience
Given the nature of the role, it's crucial to show that you can empathise with customers, especially older persons. Think of scenarios where you've had to be patient and understanding, and be ready to share these experiences. This will highlight your suitability for the position.
✨Prepare for Hybrid Working Questions
Since this is a hybrid role, be ready to discuss your experience with remote work and how you manage your time effectively. Highlight your stable internet connection and any tools or strategies you use to stay organised while working from home.
