At a Glance
- Tasks: Provide advice on housing issues and support tenants with queries.
- Company: Join Hanover, a trusted name in housing for over 40 years.
- Benefits: Competitive salary, hybrid working, health support, and discounts.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Office experience, strong communication skills, and digital proficiency.
The predicted salary is between 30353 - 30353 £ per year.
Location: Edinburgh, East Area Office
Working Hours: 35 hours per week over 5 days
Remuneration: £30,353 per annum (salary during 6-month probation period) — £31,871 per annum (upon completion of successful probation)
Closing Date: 26 June 2026
About Hanover
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.
About the Role
The Housing Assistant provides advice on rents, service charges, estate management issues, arrears and credits management as well as assisting with welfare benefits, and any other relevant matters. Taking responsibility for any service-related complaints or queries received from our tenants, the successful candidate will ensure that the overall experience we provide is positive, professional and meets our standard. Part of this role shall entail dealing with matters arising from our 0800-phone system and acting as a first response to callers. Additionally, the Housing Assistant will collaborate with a Housing team and external parties who support our Development Managers and Housing Officer.
About You
- Experience in an office and procedural based role.
- Excellent interpersonal skills and an ability to communicate effectively at all levels.
- Proficient digital skills.
- A demonstrable ability to learn bespoke database systems.
- A demonstrable ability to work on own initiative with minimum supervision.
- Ability to work from home in a professional manner as and when reasonably required.
- Ability to work from the office as and when reasonably required.
What We Offer
- Competitive salary and pension options.
- Hybrid Working Model and Flexi-working.
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Employee counselling service upon assessment.
- Access to our Hanover Perks platform which includes high street discounts and health cash plan.
- Cycle to work scheme.
- Tech Scheme.
- Family friendly policies.
Housing Assistant in Edinburgh employer: Hanover Housing Association Ltd
Hanover is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Edinburgh. With a strong commitment to employee growth, we offer competitive salaries, flexible working arrangements, and comprehensive health and wellbeing support, ensuring our team members feel valued and empowered to thrive both personally and professionally. Join us in making a meaningful impact in the lives of those we serve while enjoying unique benefits like our Hanover Perks platform and family-friendly policies.
Contact Details:
Hanover Housing Association Ltd Recruitment Team
