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- Tasks: As a Development Manager, you'll ensure customers feel safe and secure in their homes.
- Company: Hanover has been supporting people in Scotland for over 40 years, promoting independence.
- Benefits: Enjoy flexible working, health support, discounts, and leadership development opportunities.
- Other info: This part-time role offers a competitive salary with potential for growth after probation.
- Why this job: Join a team that values respect, community, and customer satisfaction while making a real impact.
- Qualifications: We're looking for someone who can advocate for customers and manage property standards effectively.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Development Manager
Location: Bathgate
Working Hours: 8 hours per week (Thursday and Friday 9am until 1pm)
Remuneration: £5,949 for part-time (salary during 6-month probation period)
£6,225 for part-time (upon completion of successful probation)
Closing Date: 6th August 2025
About Hanover
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.
About the Role
Hanover Scotland is excited to be recruiting a Development Manager.
As the Development Manager, you will work as part of a team to deliver an excellent Customer experience, enabling our customers to live an independent life assured in the knowledge that their home is both safe and secure.
About You
We are looking for a Development Manager who can:
- Facilitate an environment based on respect and confidentiality to ensure that our customers\’ independence and choice are promoted to the fullest.
- Advocate for and liaise on behalf of our customers with statutory and other agencies where appropriate to meet their needs.
- Respond to enquiries/complaints from customers and others, recording and escalating as necessary to meet our Customer Service Standards.
- Promote the use of communal facilities to customers and community groups to encourage participation and build community.
- Manage repairs and monitor their progress to ensure standards are met and customer expectations are satisfied.
- Inspect properties for repairs and liaise with the Asset Management Team to meet letting standards.
- Maintain accurate records in accordance with legislation, GDPR, and good practice.
- Manage cleaning staff or contractors to ensure high cleaning standards.
- Conduct daily property checks and assist during emergencies, including remote service calls and liaising with customers and families.
What We Offer
We provide a supportive environment where our staff are valued. Benefits include:
- Competitive salary and pension options.
- Hybrid and flexible working arrangements.
- Health and wellbeing support, including Mental Health First Aiders and a 24/7 GP helpline.
- Employee counselling services.
- Perks platform discounts, health cash plans, and fuel cards.
- Cycle to work scheme, Tech Scheme, family policies.
- Leadership development programs.
Recruitment Dates
Closing date for applications: 6th August 2025.
Hanover is committed to equality, diversity, and inclusion. As a Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements.
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Development Manager employer: Hanover Housing Association Ltd
Contact Detail:
Hanover Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Manager
✨Tip Number 1
Familiarise yourself with Hanover's mission and values. Understanding their commitment to providing safe and secure homes will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Hanover. Engaging with them can provide valuable insights into the company culture and expectations for the Development Manager role, which can be beneficial in your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage customer relationships and advocate for clients. This will help you illustrate your skills effectively during the interview process.
✨Tip Number 4
Research common challenges faced by development managers in housing organisations. Being able to discuss these challenges and propose solutions will show your proactive approach and readiness for the role.
We think you need these skills to ace Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Development Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, property management, and team collaboration. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight specific examples from your past that showcase your ability to advocate for customers, manage repairs, and promote community engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Development Manager role.
How to prepare for a job interview at Hanover Housing Association Ltd
✨Understand Hanover's Mission
Before the interview, take some time to research Hanover and its core purpose. Understanding their commitment to helping people feel safe and secure at home will allow you to align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Development Manager, you'll need to advocate for customers and respond to their enquiries. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved complaints, highlighting your ability to maintain high customer service standards.
✨Demonstrate Team Collaboration
This role involves working as part of a team. Be ready to discuss how you've collaborated with others in previous roles, particularly in situations that required respect and confidentiality. This will show your potential employer that you can foster a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding managing repairs or handling emergencies. Think of specific scenarios where you've had to make quick decisions or manage multiple tasks, and be prepared to explain your thought process.