At a Glance
- Tasks: Provide clerical support and excellent customer service to ensure clients feel safe and secure.
- Company: Join Hanover, a company dedicated to equality, diversity, and inclusion.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Opportunity to work with a caring team and support vulnerable individuals.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in clerical roles and strong IT skills are essential.
The predicted salary is between 14.16 - 14.16 £ per hour.
Location: Morris Court, 17 James Street, Dalry, KA24 5FB
Working Hours: Relief Cover
Remuneration: £13.45 - £14.16 per hour
Closing date: Tuesday 14th July 2026 @ 23:59
Hanover are recruiting for a friendly and positive individual to join us as a Care Administration Assistant. The efforts of the Care Administration Assistant are truly appreciated as the team works to ensure our customers feel safe and secure at home, living full and independent lives.
Main Responsibilities
- Ensure effective and efficient clerical provision to staff and customers.
- Demonstrate excellent customer service skills whilst promoting the service.
- Provide support whilst being discreet and sensitive to customers’ needs.
- Ensure and monitor contract invoicing and payments within the service.
- Interact with customers providing front-line, face-to-face support.
- Work to set deadlines and parameters to maintain service KPI’s.
- Plan and exercise conscious control of time spent on specific activities, to increase efficiency.
About You
Essential
- Demonstrable experience working in a clerical role.
- Demonstrable experience with relevant IT software packages.
- Advanced IT skills, including the ability to use the Association’s intranet.
- Demonstrable written and verbal communication skills.
- Ability to work as part of a small team.
- Ability to use own initiative.
Desirable
- Administrative qualification.
- Awareness to working with a vulnerable group.
- Awareness of rota-based software packages.
- Ability to prioritise.
- A flexible working approach.
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
Relief Care Administration Assistant in Dalry employer: Hanover Housing Association Ltd
At Hanover, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Dalry. Our commitment to employee growth is reflected in our training opportunities and focus on teamwork, ensuring that every Care Administration Assistant feels valued and empowered to make a difference in the lives of our customers. With competitive remuneration and a strong emphasis on work-life balance, joining our team means becoming part of a community dedicated to providing exceptional care and support.
Contact Details:
Hanover Housing Association Ltd Recruitment Team
