We are looking for a skilled User Researcher to join a multidisciplinary Agile Scrum team, supporting a critical discovery phase focused on understanding user needs, identifying pain points and shaping the future of complex digital services.
This is an excellent opportunity to contribute to a high-profile digital transformation programme, working alongside Product, Design, Research and Technical teams to ensure future services are informed by robust user insights and evidence-based recommendations.
Key Responsibilities:
- Plan, design and deliver user research activities throughout the discovery phase.
- Conduct qualitative research, user interviews, usability testing and stakeholder engagement sessions.
- Identify user needs, behaviours, challenges and opportunities for service improvement.
- Analyse and synthesise research findings into clear, actionable insights and recommendations.
- Collaborate closely with Service Designers, Interaction Designers, Content Designers, Business Analysts and Product Managers.
- Support the development of user journeys, personas and service improvement opportunities.
- Facilitate workshops and present research findings to business, technical and programme stakeholders.
- Ensure user needs remain central to decision-making and future service design.
- Contribute to discovery outputs, options assessments and recommendations for subsequent delivery phases.
Skills & Experience Required:
- Proven experience as a User Researcher within Agile/Scrum delivery environments.
- Strong background conducting user research for complex digital services or transformation programmes.
- Demonstrable experience planning, conducting and analysing research during discovery phases.
- Excellent qualitative research, interviewing and usability testing skills.
- Strong stakeholder management, communication and workshop facilitation capabilities.
- Ability to translate complex research findings into meaningful insights and practical recommendations.
- Experience working within multidisciplinary digital teams.
- Strong understanding of user-centred design principles and research methodologies.
- Experience researching complex transactional services, digital platforms or integrated service environments.
Desirable Experience:
- Previous experience working on government or public sector digital transformation programmes.
- Familiarity with Government Digital Service (GDS) standards and user-centred design approaches.
- Experience researching services within large, complex or highly regulated organisations.
- Understanding of accessibility, inclusive research practices and diverse user needs.
- Experience supporting service design and product decisions through evidence-based research.
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User Researcher x 2 employer: Hanover Digital Limited
At Hanover Digital Limited, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to make a real impact on government services. Located in the heart of the UK, we provide ample opportunities for professional growth and development, ensuring that our team members are equipped with the skills needed to excel in their roles. Join us to be part of a dynamic multidisciplinary team dedicated to enhancing citizen experiences through meaningful design.
