Account Director | Healthcare Communications | London

Hanover is an award-winning communications consultancy that advises enterprises, institutions, and individuals on building recognition and enhancing reputation. We're in search of a driven professional to take on the role of Account Director in our Healthcare Communications team.

Primary Responsibilities

• Provide timely and relevant strategic advice to clients informed by broad intelligence gathering on client, sector and competitors and policy environment.
• Project manage and supervise the delivery of all client services across multiple accounts.
• Exhibit a willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward.
• Lead regular client meetings and internal account management meetings, reviewing progress and allocating tasks.
• Manage account teams, providing direction and support to ensure high-quality client service.
• Manage client budgets and adhere to company budget setting and management processes.
• Ensure timely and accurate billing to ensure client needs are met within budget.
• Project manage activities focused on new business development, including marketing and new business pipeline management.
• Demonstrate an active and ever-expanding new business network that can provide significant opportunities for Hanover.
• Identify opportunities to cross-sell services between Hanover teams and/or offices.
• Provide personal management and mentoring of junior members of the team, up to Consultant level, providing guidance to improve quality of work, overall efficiency and foster a culture of excellence.
• Conduct performance reviews and support career progression for team members.
• Champion diversity and inclusion within the team and in client work, ensuring a range of perspectives are considered and valued.

Skills & Experience

• Proven track record of experience working in a healthcare / pharmaceutical PR role, ideally within a consultancy or in-house team.
• Proven media relations expertise with network of UK or international media connections.
• Proficient in both healthcare product and corporate communications.
• A willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward.
• Ability to lead teams and drive client accounts.
• Outstanding verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Effective time, project and financial management.
• Client focused with close attention to detail.
• Familiarity with relevant media (print, broadcast and digital) and digital communication channels.
• Proactive and experienced in developing new business.

Benefits

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service.
• 25 days’ annual leave (plus bank holidays).
• Private healthcare and dental insurance.
• Travel insurance.
• A company pension plan, including 5% employer contribution.

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service.
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm).
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget.
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network.
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership.
• Our Culture Club, with a robust social calendar all year round and CSR activity.

Diversity, Equity and Inclusion Statement

Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no-tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably, irrespective of their race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation.

We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process, please send an email to with the nature of your request. We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection.