Overview
As Head of Underwriting & Claims, you will lead HRUK's UW&C function, shaping strategy, capabilities and client propositions in collaboration with the Hannover Re Group. You will build an engaged, high-performance team that blends technical excellence with commercial insight and outstanding client service. Your leadership will ensure HRUK remains a trusted partner in the UK protection market while driving sustainable growth. You will translate market developments into innovative services and maintain strong stakeholder relationships to support branch success.
Pay / Benefits
- structured onboarding
- health and wellness initiatives
- personal and professional development opportunities
- support system for growth and daily life
- mentorship and skill-building opportunities
- space to drive change
Responsibilities
- Lead and develop the UW&C team, establishing clear performance expectations and a positive culture
- Collaborate with Branch on client strategies, tenders, implementations, propositions and new business
- Maintain strong market relationships and position HRUK as a trusted partner with a compelling client proposition
- Translate regulatory, data, technology and customer trends into innovative UW&C services
- Provide senior technical judgement, oversee governance and ensure compliance with treaties and group standards
- Oversee the quality and responsiveness of underwriting and claims services and drive improvements
- Utilise MI to identify trends and risks and convert insights into client recommendations
- Lead continuous improvement through processes, systems and automation to enhance client experience
Key requirements
- ACII or equivalent qualification
- Minimum 15 years' experience in Underwriting/Claims with at least 5 years in a senior leadership role
- Strong knowledge of the UK life insurance market and stakeholder relationships
- Experience across underwriting & claims operations, philosophy and research & development
- Team leadership and talent development
- Strategic thinking
- Commercial awareness
- Client relationship management
- Influencing and negotiation
- Communication and thought leadership
- Change and innovation leadership
- Analytical decision-making
- Communicating and influencing
- Problem solving
- Delivery and accountability
- UW&C governance and operating practices
- Regulatory compliance
- Data analysis and management information (MI)
