Senior Credit Controller in Craigavon

Hannon is a leading logistics and supply chain management company, providing innovative solutions to businesses of all sizes. With over 30 years of experience in the industry, we are committed to delivering exceptional service to our clients. As a Senior Credit Controller within a large-scale transport and logistics organisation, you will take ownership of a high-value and high-volume customer ledger across the UK and Europe. The role is critical in protecting cash flow, minimising bad debt exposure, and maintaining strong commercial relationships in a fast-paced, service-driven environment. You will manage complex accounts, oversee credit risk, administer credit insurance policies, and work closely with other team members.

Duties and Responsibilities

• Ledger & Collections Management
  • Manage a large and diverse debtor ledger across the UK and Europe
  • Proactively collect outstanding debts in line with agreed credit terms
  • Conduct regular aged debt reviews and escalate high-risk accounts
  • Resolve invoice queries promptly in collaboration with operations, customer service, and sales teams
  • Maintain accurate customer account records and detailed collection notes
  • Reduce DSO (Days Sales Outstanding) and aged debt exposure
• Customer & Stakeholder Management
  • Build and maintain strong working relationships with key customers across the UK and Europe
  • Liaise with internal departments to resolve billing disputes (PODs, fuel surcharges, customs charges, haulage rates, etc.)
  • Support commercial teams in assessing customer creditworthiness prior to onboarding
  • Negotiate repayment plans where necessary while protecting company interests
• Credit Risk & Credit Insurance Management
  • Assess new and existing customer credit limits using financial statements, credit reports, and industry data
  • Manage and administer company credit insurance policies (e.g., liaison with insurers, brokers, and underwriters)
  • Submit credit limit applications and monitor insured limits
  • Ensure compliance with insurer terms and reporting requirements
  • Prepare and submit claims in the event of customer insolvency or protracted default
  • Monitor insured vs. uninsured exposure and advise management on risk mitigation strategies
• Legal & Compliance
  • Initiate legal proceedings where required in coordination with external solicitors
  • Prepare documentation for debt recovery or insolvency cases within UK and European jurisdictions
  • Ensure compliance with cross‑border regulations and contractual terms
• Reporting & Analysis
  • Produce weekly and monthly aged debt reports
  • Provide commentary on overdue accounts and risk exposure
  • Monitor KPIs including DSO, bad debt provision and collection effectiveness index
  • Assist in forecasting cash flow and bad debt provisions
• Team Support & Leadership
  • Build strong working relationships with colleagues to enhance overall credit control performance
  • Assist in developing and improving credit control procedures
  • Contribute to system improvements and automation initiatives

Skills, experience and competences required

Essential

• Minimum 5+ years experience in credit control
• Experience managing UK and European accounts
• Strong knowledge of credit insurance processes and claims management
• Experience assessing financial statements and credit reports
• Knowledge of insolvency procedures within the UK and Europe
• Proficiency in accounting systems and Microsoft Excel
• Strong negotiation and communication skills
• Ability to work under pressure in a fast‑paced logistics environment

Desirable

• Credit control experience within transport, logistics, distribution or a high‑volume B2B environment
• Bachelors degree in business, finance or related qualification
• CICM qualification (or working towards)
• Accounting Technician qualification (ATI, AAT or equivalent)
• Experience working in a large, multi‑site logistics organisation

Personal Attributes

• Commercially aware with strong risk assessment capability
• Strong team player able to work successfully within the credit control team, finance team, and with colleagues across the wider business
• Confident communicator able to liaise with customers professionally
• Highly organised with strong attention to detail
• Solution‑focused with a proactive approach to problem‑solving
• Resilient and results‑driven

Why join Hannon Group

• Competitive pay and benefits
• Full‑time permanent position
• Comprehensive training and support
• Opportunity for career development within our growing organisation

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.