Job Information
Job Title
Credit Controller
Department
Finance
Reports To
Credit Control Manager
Location
Aghalee (base location, travel expected)
Salary Range
£30,000 - £35,000 depending on experience
Shift Pattern
Mon-Fri 9am-5pm
Job Purpose
The Credit Controller is responsible for managing customer accounts and ensuring timely collection of outstanding debts across UK and Irish operations. Working within a fast-paced transport and logistics environment, the role supports strong cash flow, minimises credit risk, and maintains positive customer relationships.
Duties and Responsibilities
Credit Control & Collections
- Manage a portfolio of customer accounts across the UK and Ireland
- Ensure customer invoices are collected in line with agreed payment terms
- Proactively chase overdue debts via phone, email, and written correspondence
- Resolve invoice queries efficiently by liaising with operations, sales, and finance teams
- Monitor and maintain accurate aged debtor balances
- Escalate high-risk or overdue accounts in line with credit control procedures
Account Management & Risk
- Assist with setting up new customer accounts, including credit checks and documentation
- Monitor customer credit limits and flag potential risks
- Support the review of customer payment performance and creditworthiness
- Assist with credit insurance processes where applicable
Reporting & Administration
- Maintain accurate records of customer communications and payment agreements
- Prepare regular debtor reports for management review
- Support month-end processes, including debtor reconciliations
- Ensure data accuracy within the finance / ERP system
- Attend Weekly Credit Control meetings with the team
Compliance & Continuous Improvement
- Adhere to internal credit policies, procedures, and financial controls
- Support audit requirements and provide information when required
- Identify opportunities to improve credit control processes and reduce debtor days
Knowledge, skills and experience required
Essential
- Previous experience in a Credit Control or Accounts Receivable role
- Strong communication and negotiation skills
- Ability to build effective working relationships with customers and internal teams
- Good attention to detail and organisational skills
- Confident using finance systems and strong knowledge in Microsoft Excel
- Ability to work to deadlines in a high-volume environment
Desirable
- Experience within transport, logistics, or a multi-site operational business
- Experience managing UK & Europe customer accounts
- Knowledge of credit insurance and debt recovery processes
Personal Attributes
- Proactive and resilient with a positive, professional approach
- Confident handling difficult conversations
- Team-oriented with the ability to work independently
- Commercially aware and customer-focused
Why join Hannon Transport
- Join a company focused on innovation, sustainability and growth
- Professional development and training opportunities
- A competitive salary and company benefits are available for the right candidate
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.
Credit Controller in Craigavon employer: HANNON Transport
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