At a Glance
- Tasks: Support clients by managing transport needs and ensuring smooth operations.
- Company: Join Hannon Transport, a leader in innovation and sustainability.
- Benefits: Competitive salary, professional development, and great company perks.
- Other info: Opportunities for growth and training in a supportive team atmosphere.
- Why this job: Make a real difference in customer experience while working in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 20250 - 24750 £ per year.
Job Description
- Job Information
- Job Title
- Transport Operations Assistant
- Department
- Transport Operations
- Reports To
- Senior Transport Manager
- Location
- Aghalee
- Job Purpose
The Customer Service Assistant provides exceptional support to our clients, ensuring their transportation needs are managed efficiently and effectively.
This role is key to maintaining strong customer relationships and enhancing the overall customer experience.
Duties and Responsibilities
- Customer Interaction
- Handle customer enquiries by telephone, email and chat.
- Provide timely and accurate information about HANNON's transport and logistics services.
- Problem Resolution
- Address customer complaints and service issues promptly, escalating where necessary.
- Maintain customer satisfaction through clear communication and effective follow-up.
- Booking and Scheduling
- Process transport bookings, including changes, cancellations and updates.
- Assist experienced planners with daily schedules and the allocation of loads, vehicles and drivers.
- Data Management
- Maintain accurate and up-to-date customer, booking and delivery records.
- Record planning updates and customer requirements in the relevant systems.
- Collaboration
- Work closely with operations, logistics and other departments to support smooth service delivery.
- Liaise with drivers and planners to communicate instructions, obtain updates and resolve issues.
- Feedback Collection
- Gather and report customer feedback to help improve the customer experience.
- Highlight recurring service issues and suggest practical improvements.
- Policy Adherence
- Follow company policies, procedures and relevant regulatory requirements.
- Support transport planning in line with drivers' hours and working time requirements, under the guidance of experienced planners.
- Load Tracking
- Track collections and deliveries against agreed schedules.
- Report delays or operational issues to planners and keep customers informed.
- Timed Delivery Bookings
- Contact delivery locations to arrange and confirm appointments on behalf of customers.
- Record and communicate delivery times, booking references and specific instructions.
- Load Temperature Monitoring
- Monitor load temperatures during transit against customer requirements.
- Report temperature deviations promptly to the relevant planner or manager.
- Knowledge, skills and experience required
Essential
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-centric approach
- Ability to multitask and manage time effectively
- Attention to detail and accuracy in data entry
Desirable
- Previous experience in a customer service role, ideally in transport or logistics
- Proficiency in using customer service tools
- Personal Attributes
- Proactive and customer-focused
- Friendly, professional, and approachable
- Adaptable to changing workloads and priorities
- Team player with a positive attitude
- Why join Hannon Transport
- Join a company focused on innovation, sustainability and growth
- Professional development and training opportunities
- A competitive salary and company benefits are available for the right candidate
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list.
Hannon reserves the right to vary duties and add duties as they deem necessary.
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Transport Operations Assistant employer: Hannon Transport Limited
At HANNON, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to thrive. As a Transport Systems Trainer, you will not only receive a competitive salary and benefits package but also have access to professional development opportunities that enhance your skills and career growth. With the chance to make a significant impact on our digital capabilities across multiple sites in Ireland and Europe, HANNON is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Operations Assistant
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Hannon Transport Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Hannon Transport Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport Operations Assistant
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Hannon Transport Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Hannon Transport Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Hannon Transport Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Hannon Transport Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Hannon Transport Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Hannon Transport Limited.
