At a Glance
- Tasks: Support and optimise business applications, ensuring smooth performance and user satisfaction.
- Company: Join Hannon Transport, a leader in logistics focused on innovation and sustainability.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Be part of exciting digital transformation projects that make a real impact.
- Qualifications: Experience with business applications and strong problem-solving skills are essential.
The predicted salary is between 32000 - 38000 £ per year.
The Application Support Engineer is responsible for supporting, maintaining, and optimising business applications used across Hannon Transport, ensuring reliable performance, issue resolution, and user support. This role acts as a first-line technical expert for operational systems, working closely with IT, operations, and finance teams.
Duties and Responsibilities
- Application Support & Maintenance
- Provide day-to-day support for business applications, including TMS, ERP, and operational software
- Troubleshoot and resolve application issues in a timely manner
- Test, configure, and deploy software updates, patches, and fixes
- Assist in system integrations, upgrades, and deployments
- User Support & Training
- Respond to user queries related to business applications
- Provide guidance and training to employees on application usage
- Escalate complex issues to Senior Application Support Engineer or IT Manager
- Documentation & Reporting
- Maintain accurate documentation for applications, workflows, and processes
- Record incidents, resolutions, and known issues in support logs
- Assist in reporting on application performance and recurring issues
- Continuous Improvement
- Identify opportunities to improve system performance and user experience
- Support process optimisation initiatives and digital transformation projects
- Collaborate with IT team to implement system enhancements
- Compliance & Security
- Ensure applications comply with company policies, GDPR, and security standards
- Support access control, user permissions, and data integrity
Knowledge, skills and experience required
- Essential
- Experience supporting business applications in a corporate environment
- Strong problem-solving and troubleshooting skills
- Familiarity with ERP, TMS, or operational logistics systems
- Good understanding of IT infrastructure and application interactions
- Working Knowledge of SQL, system configuration, or reporting tools
- Strong communication skills for user support
- Desirable
- Experience in transport, logistics, or regulated industries
- Bachelor's Degree in relevant field (Computer Science, BIT etc)
- IT certification (Microsoft, ITIL, or relevant application-specific training)
Personal Attributes
- Analytical and detail-oriented
- Patient and approachable with excellent customer service skills
- Proactive and solutions-focused
- Able to work independently and elevate when necessary
- Collaborative team player
Why join Hannon Transport
- Join a company focused on innovation, sustainability and growth
- Exposure to large-scale digital transformation projects in a leading logistics organisation
- Professional development and training opportunities
- A competitive salary and company benefits are available for the right candidate
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.
Application Support Engineer employer: Hannon Transport Limited
Hannon Transport is an exceptional employer that prioritises innovation and sustainability, offering a dynamic work environment in Aghalee, Northern Ireland. As an Application Support Engineer, you will benefit from professional development opportunities, exposure to large-scale digital transformation projects, and a competitive salary package, all while being part of a collaborative team dedicated to optimising business applications and enhancing user experience.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Application Support Engineer role.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on SQL and troubleshooting techniques. We want to demonstrate our problem-solving prowess and familiarity with ERP and TMS systems.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us articulate our experience and knowledge confidently when discussing application support and maintenance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Hannon Transport.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with business applications, especially in a corporate environment. We want to see how your skills align with the role of Application Support Engineer!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate strong troubleshooting abilities, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role of Application Support Engineer at Hannon Transport!
How to prepare for a job interview at Hannon Transport Limited
✨Know Your Applications
Familiarise yourself with the specific business applications mentioned in the job description, like TMS and ERP systems. Be ready to discuss your experience with these tools and how you've supported or optimised them in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled application issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your troubleshooting skills and analytical mindset.
✨Communicate Clearly
Since user support is a big part of this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would train users on a new application feature, so clarity is key!
✨Emphasise Continuous Improvement
Be ready to discuss any initiatives you've taken to improve system performance or user experience. Highlight your proactive approach and any collaborative projects you've been involved in that led to successful outcomes.
