Front Desk & Client Experience Lead

Front Desk & Client Experience Lead

Full-Time 25000 - 32000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Be the friendly face of our firm, managing calls and coordinating meetings.
  • Company: Join Hanne & Co. Solicitors LLP, a supportive team in Battersea.
  • Benefits: Enjoy generous leave, enhanced sick pay, and a focus on employee wellbeing.
  • Other info: Thriving environment with opportunities for personal and professional growth.
  • Why this job: Make a real difference as the first point of contact for clients.
  • Qualifications: Experience in client services and strong communication skills required.

The predicted salary is between 25000 - 32000 £ per year.

Hanne & Co. Solicitors LLP in Battersea is seeking a Front of House Receptionist to serve as the first point of contact for clients and visitors. You will manage calls, coordinate meetings, and maintain the office environment.

The ideal candidate will have experience in client services, excellent communication skills, and the ability to thrive in a fast-paced setting.

Joining us means being part of a close-knit team prioritising development and employee wellbeing with generous leave and enhanced sick pay.

Front Desk & Client Experience Lead employer: Hanne & Co. Solicitors LLP

Hanne & Co. Solicitors LLP is an exceptional employer located in the vibrant area of Battersea, offering a supportive and collaborative work culture where employee wellbeing is paramount. With a strong focus on professional development, generous leave policies, and enhanced sick pay, we ensure that our team members feel valued and empowered to grow in their roles while providing outstanding client service.

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Contact Details:

Hanne & Co. Solicitors LLP Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Front Desk & Client Experience Lead

Tip Number 1

Make sure to research Hanne & Co. Solicitors LLP before your interview. Knowing their values and recent achievements can help you connect with the team and show that you're genuinely interested in being part of their close-knit environment.

Tip Number 2

Practice your communication skills! Since this role is all about client interaction, try role-playing common scenarios with a friend. This will help you feel more confident when managing calls and coordinating meetings.

Tip Number 3

Show off your organisational skills during the interview. Bring examples of how you've successfully managed a busy environment in the past. This will demonstrate that you can thrive in the fast-paced setting they’re looking for.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.

We think you need these skills to ace Front Desk & Client Experience Lead

Client Services Experience
Excellent Communication Skills
Call Management
Meeting Coordination
Office Environment Maintenance
Ability to Thrive in Fast-Paced Settings
Team Collaboration

Some tips for your application 🫡

Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.

Tailor Your Experience:Make sure to highlight your relevant experience in client services. We’re looking for someone who can thrive in a fast-paced environment, so share specific examples that showcase your skills in managing calls and coordinating meetings.

Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon. We want to understand your message easily, just like you would when greeting clients at the front desk!

Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!

How to prepare for a job interview at Hanne & Co. Solicitors LLP

Know the Company Inside Out

Before your interview, take some time to research Hanne & Co. Solicitors LLP. Understand their values, services, and what sets them apart in the legal sector. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their mission.

Showcase Your Client Service Skills

As a Front Desk & Client Experience Lead, your ability to handle client interactions is crucial. Prepare examples from your past experiences where you successfully managed client queries or resolved issues. Highlight your communication skills and how you create a welcoming environment for clients.

Demonstrate Your Organisational Skills

In a fast-paced setting, being organised is key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to keep everything running smoothly, as this will show your proactive approach.

Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about team dynamics, opportunities for professional development, or how they support employee wellbeing. It’s a great way to demonstrate that you’re not just looking for any job, but the right fit for both you and them.