At a Glance
- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer experiences.
- Company: Join Number One Shoes + Hannahs, a beloved Kiwi brand with a rich heritage.
- Benefits: Enjoy staff discounts, flexible hours, and training to enhance your leadership skills.
- Other info: Be part of a supportive team that values growth and community.
- Why this job: Make a real impact in a fun, fast-paced retail environment while developing your career.
- Qualifications: Retail experience and leadership skills are essential; passion for customer service is a must.
The predicted salary is between 24750 - 30250 £ per year.
About Us
Welcome to Number One Shoes + Hannahs, part of the Tahua Group, a great Kiwi business proud to operate across retail, hospitality, and health. Tahua is dedicated to supporting its people, communities, and growth, and includes well-known brands across different sectors: Retail: Number One Shoes + Hannahs, Torpedo7 online, The Outlet. Number One Shoes + Hannahs are two of New Zealand’s best-loved footwear brands, with a history that goes back generations. Hannahs has been around since 1868, while Number One Shoes has been helping Kiwis put their best foot forward for decades. Together, we’ve created the ultimate destination for shoes - bringing style, comfort, and value to every New Zealander. What makes us special is the mix of tradition and fresh energy. Hannahs brings heritage and trust, while Number One Shoes is all about fun, fashion, and affordability. From everyday staples to special occasion styles, we’ve got something for everyone and we love helping our customers find the perfect pair. When you join us, you’re not just working in a store, you’re part of a team that loves shoes, loves people, and loves creating a great experience every day. If you’ve got energy, passion, and a love for helping others, you’ll feel right at home with us.
The Role
We’re looking for an Assistant Manager to join our Papanui team. You’ll play a pivotal role in supporting the Store Manager to keep the store running smoothly day-to-day, while still staying hands-on with customers and team members. This is an exciting opportunity for someone who thrives in a fast-paced retail environment, enjoys coaching and developing people, and wants to grow their leadership skills while making a real impact on sales and team culture.
Hours: 40 hours per week (Monday: 8:30-17:45, Tuesday: 8:30-16:00, Wednesday: 10:30-17:45, Thursday: 8:30-17:45, Sunday: 8:30-17:45)
What You’ll Deliver in This Role
- Customer Experience & Service Leadership: You’ll embrace our Every Day Great Experience (EDGE) framework, ensuring every shopper feels welcomed, supported, and inspired. You’ll lead by example on the shop floor, coaching team members and stepping in to handle escalations professionally.
- Team Coaching & People Development: You’ll support the Store Manager in leading the team, running shifts, and ensuring staff are set up for success. You’ll coach, train, and motivate team members, reinforcing best practices and providing constructive feedback, while building a positive, engaged team culture.
- Operational Excellence: You’ll help oversee the smooth running of the store, managing stock flow, merchandising, compliance, and health & safety standards. You’ll take ownership of key operational tasks during shifts, including opening and closing, cash handling, reporting, and rostering.
- Sales & Performance: You’ll support the Store Manager in achieving sales and margin targets, monitoring daily performance, and driving opportunities to maximise results. You’ll use insights and reporting to help shape actions that boost sales, manage stock effectively, and reduce shrinkage.
What You’ll Bring to the Role
- At least two years of retail or customer-facing experience
- At least two years of supervisory or leadership experience
- Strong customer service skills with the ability to lead by example on the shop floor
- Confidence in coaching, training, and motivating team members
- Solid organisational skills and the ability to manage competing priorities
- A collaborative and proactive approach, with the drive to deliver results and support store success
Why You’ll Love Working With Us
- Be part of a fun, people-focused team
- Staff discounts on shoes and accessories
- Training and support to grow your leadership skills
- Flexible working hours where possible
- Work for a brand that’s part of Tahua, a great Kiwi business with retail, hospitality, and health brands, including Number One Shoes + Hannahs, Torpedo7, The Outlet, Burger King, Popeyes, Starbucks, and Resonate
Assistant Store Manager - Number One Shoes + Hannahs in Christchurch employer: Hannahs Shoes
At Number One Shoes + Hannahs, we pride ourselves on being a vibrant and supportive employer that values our team members as much as our customers. Located in Papanui, we offer a fun, people-focused work culture with opportunities for personal and professional growth, including training to enhance your leadership skills. With staff discounts and flexible working hours, you'll be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying the benefits of working for a well-respected Kiwi brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Number One Shoes + Hannahs in Christchurch
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hannahs Shoes, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hannahs Shoes!
We think you need these skills to ace Assistant Store Manager - Number One Shoes + Hannahs in Christchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hannahs Shoes, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hannahs Shoes and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hannahs Shoes that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hannahs Shoes
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
