Receptionist in Matlock

An exciting opportunity has arisen at our busy GP practice for an enthusiastic receptionist to join our friendly team. This is a permanent role, based at Hannage Brook Medical Centre, Wirksworth, working 10 hours over 2 days per week. The successful applicant will be required to undertake additional hours to cover leave as required. This will include holiday cover for our enhanced access clinics which run on Wednesday evenings (until 8.30pm) and Saturday mornings.

Main duties of the job:

• Provide general assistance to the practice team, ensuring a welcoming and professional environment for patients and visitors.
• Receive, assist, and direct patients efficiently, helping them access the appropriate healthcare professional or service.
• Handle telephone and face-to-face enquiries with courtesy and professionalism.
• Undertake various administrative tasks to support the smooth running of the practice.
• Facilitate effective communication between patients, the primary healthcare team, secondary care, and other healthcare agencies.

This role is ideal for someone who enjoys working in a busy, patient-focused environment and is committed to providing excellent service.

About us:

Our practice is located in the lovely town of Wirksworth, where we are deeply connected to the local community. We take pride in providing compassionate, patient-centred care and fostering a welcoming environment.

Job responsibilities:

• Receiving patients at the front desk, dealing with them in a polite, helpful and friendly manner.
• Answering the telephone and acting upon the content of the call.
• Receiving and passing on messages face-to-face, via telephone or computer.
• Arranging the most appropriate appointment for patients.
• Dealing with the registration procedure for new patients.
• Contacting patients as instructed by clinicians.
• General office duties, including dealing with incoming and outgoing mail, sending emails and photocopying.
• To have a thorough knowledge of all practice procedures.
• Registrations of new/temporary patients, computer data entry and medical records.
• Process repeat prescription requests in accordance with practice guidelines.

Person Specification:

Qualifications:

• 5 GCSEs at grade C/4 or above, or equivalent, including English and Maths.
• Any qualification/experience giving evidence of computer skills.
• Any qualification/experience giving evidence of customer service skills.

Experience:

• Experience of working in an administrative office environment.
• Experience of dealing with people in a customer services role.
• Experience of working as part of a team.
• Previous experience working in a Primary Care setting.
• Previous experience as a receptionist in General Practice.
• Experience of answering calls in a high call volume environment.

Skills & Qualities:

• Excellent oral communication skills, both face to face and on the phone.
• Ability to take in information and convey this accurately to a third party.
• Organisational / problem solving skills.
• Flexibility.
• Ability to cope under pressure.
• Ability to deal with people patiently, and to convey an attitude of helpfulness.
• Excellent keyboard and computer skills.
• Ability to work as part of an integrated multi-skilled team.
• Ability to use own judgement, resourcefulness and common sense.
• Resilient.
• Knowledge of clinical software, preferably SystmOne clinical system.

£12.35 to £12.61 an hour upon completion of probationary period.