Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders, liaise with teams, and ensure efficient operations.
- Company: Join Hanhaa, a leader in IoT and innovative tracking solutions.
- Benefits: Competitive rewards, ongoing support, and great career progression.
- Why this job: Be the face of the company and shape its future in a dynamic role.
- Qualifications: Motivated, autonomous, with experience in operations and customer service.
- Other info: Office-based in London, flexible hours, and a vibrant team environment.
The predicted salary is between 30000 - 42000 £ per year.
Hanhaa is an Internet-of-Things innovator and enabler of private high performance LTE and 5G wireless networks. Hanhaa Supply Chain Solutions offer a range of tracking solutions aimed at the Supply Chain and Logistics industry. Our first integrated solution, ParceLive, is a real-time cargo tracking service that connects users to live information about the location, condition, and security of their assets regardless of their country, carrier or scale.
We are looking for an ambitious and energetic Operations Executive to join our dynamic team to help us expand our clientele and build robust processes. You will be the face of the company and will have the dedication to create and apply effective processes, whilst also being the first point of contact for all inbound enquiries.
Your day-to-day tasks will be varied and exciting:
- Fulfilling customer orders by operating our DMS system and liaising with multiple couriers to offer an efficient and cost effective service.
- Arrange and conduct business meetings with suppliers and stakeholders.
- Promote the company's products/services, addressing or predicting clients' objectives.
- Maintain detailed records of meetings, actions, orders, inventory, invoices etc.
- Develop a growth strategy focused both on operational efficiency and customer satisfaction.
- Provide trustworthy feedback and customer support.
- Build long-term relationships with new and existing customers.
- Manage supplier onboarding and registration.
- Record keeping and producing reports for both customers and internal purposes.
- Assisting in a wide range of projects within the company.
- General Office admin and sales admin tasks.
- Shipping customers orders, dealing with returns and faulty devices.
- Manning the customer support desk and filtering enquiries to the relevant team.
Required:
- Highly motivated individual with the ability to work autonomously.
- Desire to go above and beyond to bring the company success.
- Proven working experience in operations.
- Experience in booking international shipments and dealing with customs.
- Proficiency in MS Office.
- Proficiency in English.
- Communication and customer service skills.
- Ability to quickly build meaningful connections.
- Time management and planning skills.
Desirable:
- Knowledge of CRM software (e.g. Zoho).
- Experience in working with a Warehouse Management System.
- Experience in customer support and support desk.
- Experience in Dangerous Goods and Customs procedures is a strong advantage.
This role is office-based in London, E1. Monday to Friday, 8 hours per day, hours negotiable.
In return, we will provide a competitive rewards package and ongoing support and development with good career progression opportunities.
Customer Operations Executive in London employer: Hanhaa GenX
Contact Detail:
Hanhaa GenX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Hanhaa's products and services, especially ParceLive. This will help you speak confidently about how you can contribute to their operations during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the unexpected! Practice common interview questions but also think on your feet. Be ready to discuss how you'd handle real-life scenarios in customer operations.
✨Tip Number 4
Apply through our website! It shows you're genuinely interested in the role and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Operations Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Executive role. Highlight relevant experience in operations, customer service, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your past experiences align with what we’re looking for at Hanhaa.
Show Off Your Communication Skills: As the face of our company, strong communication skills are key. Make sure your application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hanhaa GenX
✨Know the Company Inside Out
Before your interview, make sure you research Hanhaa thoroughly. Understand their products, especially ParceLive, and how they fit into the logistics industry. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Operations Experience
Be ready to discuss your previous experience in operations. Highlight specific examples where you've improved processes or managed budgets. This is crucial since the role involves liaising with various teams and ensuring operational efficiency.
✨Demonstrate Your Customer Service Skills
As a Customer Operations Executive, you'll be the face of the company. Prepare to share examples of how you've built relationships with customers and handled inquiries. Emphasise your communication skills and ability to provide trustworthy feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage multiple tasks or resolve conflicts. Practising these responses will help you feel more confident during the interview.
