At a Glance
- Tasks: Manage customer orders and liaise with couriers for efficient service.
- Company: Join Hanhaa, an innovator in IoT and high-performance wireless networks.
- Benefits: Competitive rewards package, ongoing support, and career progression opportunities.
- Other info: Office-based in London, flexible hours, and a fast-paced environment.
- Why this job: Be the face of a dynamic team and shape the future of logistics.
- Qualifications: Motivated individual with operations experience and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
- Role: Customer Operations Executive
- About Company
Hanhaa is an Internet-of-Things innovator and enabler of private high performance LTE and 5G wireless networks.
Hanhaa Supply Chain Solutions offer a range of tracking solutions aimed at the Supply Chain and Logistics industry.
Our first integrated solution, Parce Live, is a real-time cargo tracking service that connects users to live information about the location, condition, and security of their assets regardless of their country, carrier or scale.
Parce Live is being deployed internationally by leading logistics vendors and channel partners and is now available directly to end-users wanting more control over the security of their cargo.
Job Brief
We are looking for an ambitious and energetic Operations Executive to join our dynamic team to help us expand our clientele and build robust processes.
You will be the face of the company and will have the dedication to create and apply effective processes, whilst also being the first point of contact for all inbound enquiries.
Your day-to-day tasks will be varied and exciting, you will liaise with Sales and Account Management teams to receive and fulfil orders to be sent out globally.
Operating our state-of-the-art DMS system you will manage our fleet of Parce Live devices, ensuring they are all logged in our Warehouse Management System.
You will be stepping into a fast paced role where your creativity and determination will be valued and developed so that you can help shape the future of Hanhaa.
The right candidate will be able to manage a budget and work closely with our Finance team to ensure supplier invoices are paid on time.
Also, working closely with our team in Tallahassee, Florida and the Netherlands to monitor stock levels and orders in the USA.
In return, we will provide a competitive rewards package and ongoing support and development with good career progression opportunities.
This role is office-based in London, E1. Monday to Friday, 8 hours per day, hours negotiable.
Responsibilities
- Fulfilling customer orders by operating our DMS system and liaising with multiple couriers to offer an efficient and cost effective service.
- Arrange and conduct business meetings with suppliers and stakeholders
- Promote the company’s products/services, addressing or predicting clients’ objectives
- Maintain detailed records of meetings, actions, orders, inventory, invoices etc.
- Develop a growth strategy focused both on operational efficiency and customer satisfaction
- Provide trustworthy feedback and customer support
- Build long-term relationships with new and existing customers
- Continued Professional Development
- Manage supplier onboarding and registration
- Record keeping and producing reports for both customers and internal purposes
- Assisting in a wide range of projects within the company
- General Office admin and sales admin tasks
- Shipping customers orders, dealing with returns and faulty devices
- Manning the customer support desk and filtering enquiries to the relevant team
- Required
- Highly motivated individual with the ability to work autonomously
- Desire to go above and beyond to bring the company success
- Proven working experience in operations
- Experience in booking international shipments and dealing with customs
- Proficiency in MS Office
- Proficiency in English
- Communication and customer service skills
- Ability to quickly build meaningful connections Time management and planning skills
Desirable
- Knowledge of CRM software (e. g. Zoho)
- Experience in working with a Warehouse Management System
- Experience in customer support and support desk
- Experience in Dangerous Goods and Customs procedures is a strong advantage
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Customer Operations Executive employer: Hanhaa GenX
Hanhaa is an exceptional employer that fosters a dynamic and innovative work culture, perfect for ambitious individuals looking to make a significant impact in the Internet-of-Things sector. With a focus on employee growth and development, we offer competitive rewards and ongoing support, ensuring that our Sales Executives thrive in a fast-paced environment while building meaningful relationships with clients. Join us in shaping the future of connectivity and enjoy the unique advantage of working remotely, allowing for flexibility and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hanhaa GenX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hanhaa GenX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hanhaa GenX:Your cover letter is your chance to shine! Tell us why you want to work at Hanhaa GenX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hanhaa GenX!
How to prepare for a job interview at Hanhaa GenX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
