At a Glance
- Tasks: Greet customers, manage vehicle service, and ensure satisfaction.
- Company: Join Handy Toyota, a family-oriented company thriving since 1973.
- Benefits: Enjoy competitive pay, medical insurance, 401(k) match, and employee discounts.
- Other info: Receive 90 days of training wage before standard pay kicks in.
- Why this job: Be part of a supportive culture with growth opportunities and ongoing training.
- Qualifications: Friendly, organised, and skilled in communication and time management.
The predicted salary is between 24000 - 36000 € per year.
Handy Toyota has grown sustainably since we opened doors in 1973. We value our employees and we treat them like family, and each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within.
We are currently seeking a Service Advisor to join our team!
- With this role, you will receive 90 days of training wage before your standard pay takes effect.
What We Offer
- Competitive benefits
- Medical insurance
- 401(k) plan with match
- Vision
- Dental
- Short Term Disability
- Term Life Insurance
- Opportunity for advancement
- Sales and service discounts
- Promote from within
- Employee recognition
Responsibilities
- Promptly greeting customers at their vehicle in the service lanes.
- Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
- Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls.
- Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
- Establishing and communicating an accurate promise time.
- Monitoring the progress of each vehicle throughout the day and updating customers as needed.
- Verifying the final invoice reconciles with the work performed on the repair order. Contacting the customer to advise of completion.
- Explaining all complete work and charges to customer.
- Cashier customers, taking payment via cash, check or credit card.
- Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
- Performing other duties assigned by the Service Manager.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Advisor in St Albans employer: Handytoyota
At Handy Toyota, we pride ourselves on fostering a family-like atmosphere where employees are valued and supported in their professional growth. Our commitment to ongoing training, competitive benefits, and a culture that promotes from within makes us an exceptional employer for those seeking a rewarding career as a Service Advisor. Join us in a dynamic environment where your contributions are recognised and advancement opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in St Albans
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Handy Toyota. Understanding their service offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on interacting with customers. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and confidently when discussing vehicle issues and solutions.
✨Tip Number 3
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your enthusiasm for the position but also allows you to gather important information about the company culture and expectations.
✨Tip Number 4
Network with current or former employees of Handy Toyota if possible. They can provide valuable insights into the company’s work environment and expectations, which can give you an edge in your interview.
We think you need these skills to ace Service Advisor in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Emphasise your customer service experience, communication skills, and any previous roles in sales or automotive services.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and Handy Toyota's values. Mention how your background makes you a great fit for their team-oriented culture and your commitment to customer satisfaction.
Highlight Relevant Skills:In your application, specifically mention skills such as time management, organisation, and your ability to work independently. Provide examples of how you've successfully managed customer interactions or resolved issues in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Handytoyota
✨Show Your Organised Side
As a Service Advisor, being organised is key. During the interview, highlight your ability to manage multiple tasks efficiently. Share examples of how you've successfully handled busy situations in the past.
✨Demonstrate Your Communication Skills
Fantastic communication is crucial for this role. Be prepared to discuss how you effectively communicate with customers and team members. Consider role-playing common scenarios to showcase your skills.
✨Emphasise Customer Satisfaction
A strong record of positive customer satisfaction results is essential. Bring up specific instances where you went above and beyond to ensure a customer's needs were met, and how that impacted their experience.
✨Dress Professionally
First impressions matter! Make sure to present yourself in a professional and well-groomed manner. This not only reflects your seriousness about the position but also aligns with the company's values.
