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For Companies At a Glance
- Tasks: Manage key partnerships and ensure customer success for our education partners.
- Company: Handshake, a leading platform connecting talent with top employers.
- Benefits: Equity, generous parental leave, comprehensive health coverage, and learning stipends.
- Why this job: Make a real impact in helping students achieve their career dreams.
- Qualifications: 5+ years in customer success, fluent in French and English.
- Other info: Dynamic remote work culture with opportunities for growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your impact
As a Senior Customer Success Manager at Handshake, you are responsible for ensuring our education partners are healthy, happy, successful, and retained. You will create repeatable and reusable tactics for driving engagement across our university partners' teams. In this critical role, we are seeking an individual with a wealth of experience as a customer success manager to manage our most strategic partnerships. Given the rapid pace of our expansion, we require someone who not only possesses a deep understanding of how to create and maintain strong partnerships but has a proven track record of successful market growth in tech.
To succeed in this role, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy on the opportunities you come across, having accountability and being open to new challenges are essential to our continued success. There is an opportunity to make a real impact here! If you are driven and hungry for a challenge to help us on our mission to help students fulfil their career dreams, then we can’t wait to meet you!
Your role
- Relationship Management - Owning the core and executive relationships for our key strategic partners. Having a proactive approach with partners and regularly meeting them to understand their current state and how to help them achieve their goals through Handshake.
- Renewals and expansions - Building trust and advocacy with partners which ultimately leads to driving retention. Driving the plan of action internally and externally for key partners.
- Owning Customer Journey - Act as the main point of contact for your partners, accountable for the entire partner lifecycle, from onboarding and implementation to adoption and optimization.
- Internal Collaboration - Communicate key updates to the wider team, secure opportunities for success stories, and collaborate with sales and product teams for effective partnership differentiation and enhancement.
- Product Knowledge - Demonstrate a deep understanding of the Handshake product and the ability to consult using best practices and learnings from managing university partners.
- Product Adoption and Best Practices - Expand and deepen product adoption, creating strong action plans with university partners on leveraging our platform to drive student and employer engagement.
- Partner Success, Health, and Retention - Track subjective health assessments and collaborate with Handshake’s Product Teams to address partner needs promptly.
- Ownership of a Region - Acting as the primary liaison between the company and partners in that region by providing crucial insights to internal teams.
- Mentorship - Provide coaching and guidance to junior colleagues and act as a role model to the team.
- Customer On-sites - Traveling to Universities to run partner on-sites to hold key milestone meetings and build relationships.
Your experience
- An established Customer Success professional (5+ years of experience) who finds satisfaction in helping your partners achieve their goals and helping your team grow.
- Proven experience with SaaS.
- Excellent communicator - written and verbal and also experience with running presentations to key decision makers.
- Ability to prioritise workload while maintaining high attention to detail.
- Confident with data reporting and analysing to tell stories and to spot trends.
- Highly curious with a high level of intellectual curiosity.
- Ability to think critically and empathetically about the customer’s needs.
- Add value to a team environment by demonstrating enthusiasm and a collaborative spirit.
- Adaptable to evolving business needs and willingness to contribute to process improvement.
- Fluent in written and spoken French and English (German is a big plus).
About us
Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.
What we offer
- Equity and ownership in a fast-growing company.
- 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
- Comprehensive medical, dental, and vision policies including LGBTQ+ Coverage.
- Handshake offers $500/£360 home office stipend for you to spend during your first 3 months.
- Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
- Financial coaching through Origin to help you through your financial journey.
Senior Customer Success Manager (French Speaking) in London employer: Handshake
Contact Detail:
Handshake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Handshake on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Handshake’s mission and values. Be ready to discuss how your experience aligns with their goals, especially in customer success and relationship management.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've driven partner success in the past. Use data to back up your achievements and demonstrate your ability to create impactful strategies.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the perfect fit for the Senior Customer Success Manager role.
We think you need these skills to ace Senior Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping our education partners succeed and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and SaaS. We’re looking for someone who can demonstrate a proven track record of building strong partnerships, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate candidates who can communicate effectively—both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Handshake
✨Know Your Product Inside Out
As a Senior Customer Success Manager, you'll need to demonstrate a deep understanding of Handshake's product. Make sure you can discuss its features, benefits, and how it helps university partners achieve their goals. Prepare examples of how you've successfully used similar products in the past.
✨Showcase Your Relationship Management Skills
This role is all about building strong partnerships. Be ready to share specific examples of how you've managed key relationships in previous roles. Highlight your proactive approach and any innovative tactics you've used to engage partners effectively.
✨Prepare for Data-Driven Discussions
Since tracking partner health and using data reporting is crucial, brush up on your analytical skills. Be prepared to discuss how you've used data to identify trends and drive retention in your previous roles. Bring examples of reports or dashboards you've created.
✨Emphasise Your Adaptability
With the fast-paced nature of this role, it's important to show that you're adaptable. Share experiences where you've successfully navigated change or tackled unexpected challenges. This will demonstrate your ability to thrive in a dynamic environment.
