At a Glance
- Tasks: Create unforgettable moments for guests and craft personalised experiences from the moment they arrive.
- Company: Join Hand Picked Hotels at New Hall Hotel & Spa, a luxury destination in stunning countryside.
- Benefits: Starting at £13.50 per hour, plus service charge, holiday, and excellent colleague perks.
- Other info: Enjoy ongoing career development, team gatherings, and a supportive, inclusive culture.
- Why this job: Be part of a passionate team dedicated to delivering exceptional hospitality and memorable guest experiences.
- Qualifications: Previous reception experience in luxury hotels and strong computer skills are preferred.
The predicted salary is between 28000 - 30000 £ per year.
Location: Sutton Coldfield, Birmingham, B76 1QX
Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
Job Type: Full‑time | Permanent | 5 days out of 7
Come and join our team. We are currently seeking an enthusiastic Receptionist at New Hall Hotel & Spa, part of Hand Picked Hotels. Set in the heart of stunning countryside, New Hall Hotel & Spa is more than a luxury destination, it’s a place where hospitality professionals thrive. Known for exceptional events, indulgent spa experiences, and award‑winning dining, we create memorable moments for every guest, every day.
We’re looking for passionate, talented individuals to join our team. At New Hall, you’ll work in inspiring surroundings, alongside colleagues who value teamwork, creativity, and excellence. Whether your expertise is in guest services, events, culinary arts, or spa and wellness, you’ll have the opportunity to grow, develop your skills, and make a real impact.
Here, every role matters. From helping deliver flawless weddings and corporate events to ensuring each spa or dining experience exceeds expectations, you’ll be part of a team dedicated to excellence and hospitality with heart.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, New Hall Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive. In this role, you’re not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued. You’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service. This is a full‑time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
- Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
Equal Opportunities: Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Receptionist in Sutton Coldfield employer: HandPickedHotels
Hand Picked Hotels is an exceptional employer, offering a vibrant and inclusive work culture at New Hall Hotel & Spa in Sutton Coldfield. With a focus on employee growth through ongoing training and development, competitive pay, and a range of benefits including discounted stays and wellness support, we create an environment where hospitality professionals can thrive and make a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sutton Coldfield
✨Tip Number 1
Get to know the company before your interview! Research Hand Picked Hotels and New Hall Hotel & Spa, so you can chat about their values and what makes them special. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel, so role-play common scenarios with friends or family. This will help you feel more confident when it comes to creating those unforgettable moments for guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your attitude towards the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant experiences or stories that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Receptionist role at New Hall Hotel & Spa. Highlight your previous experience in front office roles and any specific skills that match the job description. This shows us that you’ve done your homework and are serious about joining our team.
Be Yourself:We’re looking for individuals with a welcoming and friendly nature, so don’t be afraid to let your personality shine through in your application. Use a conversational tone and share what makes you unique – we love to see authenticity!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for this exciting opportunity at New Hall Hotel & Spa.
How to prepare for a job interview at HandPickedHotels
✨Know the Hotel Inside Out
Before your interview, take some time to research New Hall Hotel & Spa. Familiarise yourself with its services, amenities, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to make someone feel welcome.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the luxury and elegance of the hotel. This shows that you understand the importance of presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in the receptionist role. This demonstrates your enthusiasm and helps you gauge if the hotel is the right fit for you.
