At a Glance
- Tasks: Create unforgettable moments for guests and craft personalised experiences.
- Company: Join Hand Picked Hotels, a family-owned luxury hotel group.
- Benefits: Earn £13.50 per hour, enjoy flexible hours, and access great perks.
- Other info: Enjoy ongoing training, team events, and a supportive work culture.
- Why this job: Be part of a unique hotel experience in a stunning location.
- Qualifications: Previous receptionist experience in luxury hotels and strong computer skills.
The predicted salary is between 13.5 - 13.5 £ per hour.
We are currently seeking a passionate and enthusiastic Receptionist at Ettington Park Hotel & Spa, part of Hand Picked Hotels. Tucked within a secluded Shakespearean landscape, Ettington Park Hotel & Spa offers a truly extraordinary place to grow your hospitality career. This Neo‑Gothic masterpiece, set within 40 acres of parkland and woodland near Stratford‑upon‑Avon, blends dramatic architecture with discreet luxury – creating a workplace that is as inspiring as it is unique.
As part of our team, you’ll help bring the hotel’s rich heritage and quiet elegance to life for every guest. From welcoming visitors who come to explore our manicured gardens and historic ivy‑clad ruins, to supporting the fine dining experience where candlelight, personalised service, with an emphasis on service excellence & consistency, and menus celebrating the best of British provenance take centre stage, your role will help shape moments our guests never forget.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Ettington Park Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive. In this role you’re not just welcoming guests – you are crafting personalised experiences that make them feel at home, relaxed, and truly valued. You’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action, being connected, informed, and empowered to deliver a consistent and excelling standout service. This is a Part‑time role, including weekends on a rota basis, 24 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
- Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Complimentary spa access (restrictions apply).
- Free onsite parking.
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel. Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting their guests with magical experiences that offer a true escape from the everyday. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Apply Today
If you're an experienced Receptionist looking to work in a luxury hotel, take the next step in your career with Ettington Park Hotel & Spa and apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Receptionist in Stratford-upon-Avon employer: HandPickedHotels
Ettington Park Hotel & Spa, part of Hand Picked Hotels, is an exceptional employer that offers a unique opportunity to grow your hospitality career in a stunning Neo-Gothic setting surrounded by 40 acres of parkland. With a strong focus on employee development, a welcoming culture, and a range of benefits including competitive pay, flexible working hours, and complimentary spa access, we foster an environment where you can thrive and make a meaningful impact on our guests' experiences. Join us to be part of a passionate team dedicated to delivering excellence and creating unforgettable moments for every visitor.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stratford-upon-Avon
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at HandPickedHotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at HandPickedHotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at HandPickedHotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at HandPickedHotels get a sense of who you are beyond your experience!
How to prepare for a job interview at HandPickedHotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at HandPickedHotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
