At a Glance
- Tasks: Create unforgettable moments for guests and craft personalised experiences from the moment they arrive.
- Company: Join Hand Picked Hotels at New Hall Hotel & Spa, a luxury destination in stunning countryside.
- Benefits: Earn £13.50 per hour, enjoy flexible hours, and access amazing colleague perks.
- Other info: Ongoing career development and a vibrant, inclusive culture await you.
- Why this job: Be part of a passionate team dedicated to excellence and making a real difference.
- Qualifications: Previous receptionist experience in luxury hotels and strong computer skills required.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Sutton Coldfield, Birmingham, B76 1QX
Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
Job Type: Full‑time | Permanent | 5 days out of 7
Come and join our team. We are currently seeking an enthusiastic Receptionist at New Hall Hotel & Spa, part of Hand Picked Hotels. Set in the heart of stunning countryside, New Hall Hotel & Spa is more than a luxury destination; it’s a place where hospitality professionals thrive. Known for exceptional events, indulgent spa experiences, and award‑winning dining, we create memorable moments for every guest, every day.
We’re looking for passionate, talented individuals to join our team. At New Hall, you’ll work in inspiring surroundings, alongside colleagues who value teamwork, creativity, and excellence. Whether your expertise is in guest services, events, culinary arts, or spa and wellness, you’ll have the opportunity to grow, develop your skills, and make a real impact. Here, every role matters. From helping deliver flawless weddings and corporate events to ensuring each spa or dining experience exceeds expectations, you’ll be part of a team dedicated to excellence and hospitality with heart.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, New Hall Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As a receptionist, you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive. In this role, you’re not just welcoming guests; you are crafting personalised experiences that make them feel at home, relaxed, and truly valued. You’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service. This is a full‑time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
- Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests' experiences are memorable.
Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel. Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
Equal Opportunities: Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Receptionist employer: HandPickedHotels
Hand Picked Hotels is an exceptional employer, offering a vibrant work culture at New Hall Hotel & Spa in Sutton Coldfield, where hospitality professionals can thrive. With competitive pay, extensive benefits including career development opportunities, and a supportive team environment, employees are encouraged to grow their skills while creating memorable experiences for guests. The hotel's commitment to excellence and inclusivity makes it a rewarding place to work for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HandPickedHotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HandPickedHotels
Don't be shy about reaching out to HandPickedHotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HandPickedHotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HandPickedHotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
