At a Glance
- Tasks: Lead the Maintenance Team to ensure exceptional service and safety for guests.
- Company: Join Hand Picked Hotels, a family-owned luxury hotel group in scenic Kent.
- Benefits: Enjoy a competitive salary, 28 days holiday, and wellness support.
- Other info: Flexible working hours and opportunities for career development await you.
- Why this job: Make a real impact on guest experiences in a beautiful hotel setting.
- Qualifications: Experience in hotel maintenance management and a passion for service excellence.
The predicted salary is between 40000 - 40000 £ per year.
We are currently seeking an enthusiastic Maintenance Manager at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels. Tucked away in the scenic Kent countryside, yet just moments from London, Brandshatch Place Hotel & Spa offers a workplace where heritage and genuine hospitality come together. Joining our team means being part of a venue known for delivering exceptional conferences, executive retreats, and unforgettable occasions.
As a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Brandshatch Place Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
- Lead by example and ensure that the Maintenance Team are motivated and inspired to consistently deliver exceptional service, putting the guest at the heart of all activities.
- Responsible for the safety and security of the hotel and all of its guests, including maintaining accurate health and safety records.
- Recruit, train and coach a highly motivated team who can maintain the hotel to a consistent level.
- Monitor and improve delivery of company brand standards and standard operating procedures.
- Work under pressure and meet tight deadlines.
- Make clear, confident decisions, consulting with others where needed.
- Have a good understanding of business financials including labour costs, stock control, forecasting and budgets.
This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive salary package from £40,000 per year.
- A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
- Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Complimentary spa and gym access (where available, restrictions apply at some venues).
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests' experiences are memorable.
To be considered for this role of Maintenance Manager you will have current hotel Maintenance management experience within a 4 or 5 star luxury hotel. Confident with all aspects of the Hotels Maintenance administration, particularly with regards to Health & Safety, as well as having a good all round knowledge of maintenance, keeping the hotel looking immaculate and in excellent working condition will be your passion and motivation. With proven experience of training and coaching colleagues, you will enjoy motivating others to be their best. You will be excellent at building a rapport with colleagues and guests. Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests' needs and create memories.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting their guests with magical experiences that offer a true escape from the everyday. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation.
Apply Today
If you’re an experienced Maintenance Manager looking to work in a luxury hotel, take the next step in your career with Brandshatch Place Hotel & Spa and apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Maintenance Manager employer: HandPickedHotels
Brandshatch Place Hotel & Spa, nestled in the picturesque Kent countryside, offers an exceptional work environment where heritage meets genuine hospitality. As a Maintenance Manager, you will thrive in a supportive culture that values teamwork and personal growth, with opportunities for ongoing training and career development. Enjoy competitive benefits, including generous holiday allowances, wellness support, and unique perks like complimentary spa access, making it an inspiring place to build a rewarding career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Brandshatch Place Hotel & Spa. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us you’re genuinely interested in being part of the Hand Picked Hotels family and how you can contribute to their mission of delivering exceptional service.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about how your past experiences align with the role of Maintenance Manager and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the position. Plus, it’s a great way to reiterate your enthusiasm for joining the team.
We think you need these skills to ace Maintenance Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share your passion and any relevant stories that highlight your commitment.
Tailor Your CV:Make sure your CV is tailored to the Maintenance Manager role. Highlight your experience in hotel maintenance management, especially in 4 or 5-star settings. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to highlight your key achievements and responsibilities in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Brandshatch Place Hotel & Spa!
How to prepare for a job interview at HandPickedHotels
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel maintenance management, especially in a luxury setting. Familiarise yourself with health and safety regulations, as well as the specific maintenance needs of hotels like Brandshatch Place. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
As a Maintenance Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and trained staff in the past. Think about specific situations where you turned challenges into opportunities for your team to shine.
✨Emphasise Guest Experience
Remember, the heart of hospitality is the guest experience. Be ready to discuss how your maintenance strategies have directly contributed to enhancing guest satisfaction. Share stories that highlight your commitment to creating memorable stays.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the hotel's approach to sustainability or how they support their staff's professional development. This shows your genuine interest in the role and the company culture.
