Head Housekeeper

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Head Housekeeper at Ettington Park Hotel, Stratford upon Avon, part of Hand Picked Hotels. The only AA 4 Red Star hotel in Stratford-upon-Avon, Ettington Park is renowned as one of the finest hotels in Warwickshire. Set within 40 acres of luscious parkland in a verdant valley with the river Stour meandering through it, the spectacular country house boasts 47 characterful bedrooms and the finest seasonal cuisine served in its 2AA Rosette restaurant. Ettington Park has gained an enviable reputation for offering one of the finest afternoon teas in Stratford-upon-Avon, while many couples have chosen its spectacular grounds as a magical backdrop for their perfect wedding.

As the Head Housekeeper, you will lead by example and ensure that the Housekeeping Team are motivated and inspired to consistently deliver exceptional service, putting the guest at the heart of all activities. The role of Head Housekeeper will involve:

• Recruiting, training and coaching a highly motivated team who can surprise and delight our guests going above and beyond at every opportunity.
• Monitoring and improving delivery of company brand standards and standard operating procedures.
• Working under pressure and meeting tight deadlines.
• Making clear, confident decisions, consulting with others where needed to ensure you all reach the same goals.
• Having a good understanding of business financials including labour costs, stock control, forecasting and budgets.

To be considered for this role of Head Housekeeper you will have current hotel Housekeeping management experience within a 4 or 5 star luxury hotel. Maintaining extremely high standards of cleanliness and an eye for detail, noticing things others don’t will be your passion and motivation. You will have:

• Proven experience of training and coaching colleagues, enjoying motivating others to be their best.
• Previous experience of working in a fast-paced, busy environment and having a flexible approach to work.
• Excellent rapport-building skills with colleagues and guests.
• A professional, organised and friendly approach, able to anticipate our guests' needs and create memories.

Our Benefits include:

• A competitive salary package of £34,000 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Staff Live-In accommodation is available at £69.93 per week including meals and bills.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast and 25% discount on all food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.