Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Reception Team to deliver exceptional guest service and improve operational efficiency.
- Company: Join Hand Picked Hotels, a collection of unique luxury country houses and coastal retreats.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and discounts on stays and dining.
- Why this job: Be part of a passionate team in a stunning location, creating memorable experiences for guests.
- Qualifications: Management experience in a luxury hotel front office is essential; knowledge of Opera is a plus.
- Other info: Opportunities for career progression and training, plus a supportive and inclusive work environment.
The predicted salary is between 28000 - 42000 £ per year.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Front Office Manager at Bailbrook House Hotel, part of Hand Picked Hotels. Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.
The role of a Front Office Manager is to be responsible for ensuring that the Reception Team consistently delivers exceptional service, putting the guest at the heart of all activities. You will be leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same. Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives. Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions will be second nature to you, consulting with others where needed ensuring you all reach the same goals. Being able to demonstrate a good understanding of business financials including labour costs, forecasting and budgets. Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you: Previous experience working at Management level within Reception or Front Office is a requirement for this role, ideally with a 4/5-star luxury hotel. Having a good working knowledge of Opera is desirable but not essential. Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential. Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation. You will be excellent at building a rapport with colleagues and guests. Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests' needs and create memories.
Company Benefits: Our Benefits include:
- A competitive salary package of £35,000 per year, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Front Office Manager employer: HandPicked Hotels
Contact Detail:
HandPicked Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in previous roles. Highlighting specific instances where you've improved service delivery can set you apart.
✨Tip Number 3
Research the Bailbrook House Hotel and its unique offerings. Being knowledgeable about the hotel's history, location, and services will demonstrate your genuine interest and enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Hand Picked Hotels if possible. Gaining insights from their experiences can provide valuable information that you can use to tailor your approach and show your commitment to the company culture.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, and care. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Highlight your previous management experience in reception or front office roles, especially in 4/5-star luxury hotels. Use specific examples to demonstrate your ability to lead teams and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your motivation to create memorable experiences for guests. Mention any relevant skills, such as knowledge of Opera, and how you can contribute to the team at Bailbrook House Hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Front Office Manager.
How to prepare for a job interview at HandPicked Hotels
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you've motivated and developed your team members. Share specific examples of how you’ve successfully led a team in a high-pressure environment.
✨Demonstrate Customer Service Passion
Hand Picked Hotels values outstanding customer service. During the interview, highlight your commitment to creating memorable guest experiences. Share anecdotes that illustrate your ability to anticipate guests' needs and resolve issues effectively.
✨Understand Financials
The role requires a good understanding of business financials. Brush up on key concepts like labour costs, forecasting, and budgeting. Be ready to discuss how you've managed these aspects in previous roles and how you can apply this knowledge at Hand Picked Hotels.
✨Familiarise Yourself with the Company Culture
Research Hand Picked Hotels and their values. Understand their focus on individuality, care, and community. During the interview, express how your personal values align with theirs and how you can contribute to maintaining their unique culture.
