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- Tasks: Lead the Food & Beverage operations, ensuring exceptional service and guest experiences.
- Company: Join Hand Picked Hotels, a collection of luxury country houses known for their unique charm.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and discounts on stays and dining.
- Why this job: Be part of a vibrant team creating magical memories in a stunning hotel environment.
- Qualifications: Previous management experience in luxury hotels and a passion for outstanding customer service required.
- Other info: Opportunities for career progression and training, plus a supportive and inclusive workplace culture.
The predicted salary is between 30500 - 42500 £ per year.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Food & Beverage Operations Manager at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels. One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa, is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique home-away-from-home, the property's convenient location to the capital provides the best of all worlds, whether visiting for business or leisure.
About the Role
As the Food & Beverage Operations Manager you will oversee the entire Food & Beverage operation including the Restaurant & Conference & Banqueting departments, taking responsibility for ensuring high standards of service are consistently delivered. Managing, supporting and guiding our vibrant and diverse team to ensure they create magical memories for all of our guests, every time. You are the ultimate hospitality professional able to make each and every guest feel special and have the ability to encourage, and motivate team members to do the same. Having outstanding knowledge of all things food and drink related will inspire those working with you, and you will enjoy sharing your knowledge through regular training and development with the team. Making clear, confident decisions will be second nature to you, consulting with others where needed ensuring you all reach the same goals. Being able to demonstrate a strong understanding of business financials including labour costs, forecasting and budgets. Of course, being a Food & Beverage Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, along with stamina and the ability to remain calm under pressure. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
- Previous Food & Beverage management experience within a multi outlet 4/5 Star luxury Hotel is required for this role.
- Experienced in effectively managing large scale conferences, banqueting events and weddings.
- Having excellent knowledge of wine, where you are confident to offer wine pairings.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
- Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
- You will be excellent at building a rapport with colleagues and guests.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests' needs and create memories.
Company Benefits
- A competitive salary package of £38,500 per year, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Food & Beverage Operations Manager employer: HandPicked Hotels
Contact Detail:
HandPicked Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operations Manager
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your experience in managing food and beverage operations in luxury settings. Be prepared to discuss specific examples of how you've successfully led teams and enhanced guest experiences in similar environments.
✨Tip Number 3
Brush up on your knowledge of wine pairings and food trends. Being able to confidently discuss these topics will demonstrate your expertise and passion for the role, making you a standout candidate.
✨Tip Number 4
Network with current or former employees of Hand Picked Hotels if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Food & Beverage Operations Manager.
We think you need these skills to ace Food & Beverage Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management, particularly within luxury hotels. Emphasise your skills in managing teams, organising events, and delivering exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Hand Picked Hotels' values. Mention specific experiences that demonstrate your ability to create memorable guest experiences and lead a diverse team.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as successful event management or improvements in customer satisfaction scores. This will help you stand out as a candidate.
Showcase Your Knowledge: Demonstrate your expertise in food and beverage by mentioning any relevant certifications or training you've completed. Discuss your knowledge of wine pairings and how you can share this with your team to enhance their skills.
How to prepare for a job interview at HandPicked Hotels
✨Showcase Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's values of delighting guests.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing and developing teams. Highlight instances where you've motivated staff to achieve their best, as this is crucial for the Food & Beverage Operations Manager role.
✨Know Your Food and Beverage
Brush up on your knowledge of food and drink, especially wine pairings. Be ready to discuss trends in the industry and how you can inspire your team with your expertise.
✨Understand Financials
Familiarise yourself with key financial concepts such as labour costs, forecasting, and budgeting. Be prepared to discuss how you've managed these aspects in previous roles to ensure profitability and efficiency.
