At a Glance
- Tasks: Coordinate care services and ensure clients receive the best support possible.
- Company: Join Handling Care, an award-winning home care provider in Battersea.
- Benefits: Enjoy 22 days annual leave, ongoing training, and career progression opportunities.
- Other info: Flexible, compassionate individuals who thrive under pressure will excel here.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in care coordination and strong communication skills are essential.
Reporting to: Head of Service & Operations / Registered Care Manager
Salary: £26,000 - £30,000 depending on experience
Location: Battersea, London (Office-based role)
Hours: Full time, with participation in the on-call rota as required.
About Handling Care
Handling Care is an award-winning home care provider delivering complex care, live-in care, and domiciliary care across London and the surrounding areas. Rated Good by the CQC, we are committed to providing outstanding, person-centred support that enables our clients to live independently and with dignity. As we continue to grow, we are looking for passionate, motivated professionals who want to make a genuine difference. At Handling Care, you will join a supportive and collaborative team where your contribution is valued, your development is encouraged, and every day brings the opportunity to positively impact someone's life. If you are looking for a role where compassion, professionalism, and teamwork are at the heart of everything you do, we would love to hear from you.
About the Role
The Care Coordinator is a full-time, on-site role based in our Battersea office. This position is responsible for coordinating complex and domestic care services, ensuring that care plans are accurately developed, implemented, and regularly reviewed. Day-to-day tasks include liaising with clients, families, case managers and healthcare professionals, scheduling care staff, and matching support workers to client needs. The role also involves monitoring service quality, handling queries and concerns, maintaining detailed records, and supporting smooth communication between all parties. The Care Coordinator will contribute to continuous improvement of care processes and uphold Handling Care's standards of compassion, trust, and person-centred care.
Key Responsibilities
- Care Coordination
- Coordinate and manage care packages to ensure all visits are covered.
- Produce and maintain staff rotas.
- Arrange emergency cover for sickness, annual leave and unexpected absences.
- Match carers with clients based on skills, experience, location and compatibility.
- Monitor electronic care records and ensure care is delivered as planned.
- Ensure continuity and consistency of care wherever possible.
- Client Management
- Build and maintain positive relationships with clients and their families.
- Liaise with case managers, social workers, occupational therapists, commissioners and healthcare professionals.
- Assist with new client onboarding and service implementation.
- Monitor client satisfaction and respond to concerns promptly.
- Support with care reviews and changes to care packages.
- Staff Management
- Maintain regular communication with care staff.
- Support staff with rota queries and scheduling issues.
- Monitor staff availability and annual leave.
- Assist with recruitment, onboarding and induction where required.
- Ensure staff compliance with mandatory training and documentation.
- Participate in staff supervisions and competency monitoring where appropriate.
- Compliance & Quality
- Ensure care delivery complies with CQC regulations and company policies.
- Maintain accurate electronic records.
- Monitor incidents, accidents and safeguarding concerns.
- Escalate concerns appropriately.
- Support audits and quality assurance processes.
- Assist in maintaining excellent service standards.
- Administration
- Update care management systems.
- Maintain accurate client and staff records.
- Process referrals and new enquiries.
- Monitor service capacity.
- Produce reports as requested by management.
- On-Call Duties
- Participate in the out-of-hours on-call rota.
- Respond to emergencies.
- Arrange emergency staffing cover.
- Support care staff outside office hours.
Who we are looking for
Essential Skills & Experience
- Demonstrated ability in Care Coordination and Case Management, including developing, reviewing, and updating care plans.
- Strong Communication skills, with the capacity to collaborate effectively with clients, families, and multidisciplinary teams.
- Knowledge of safeguarding, confidentiality standards, and regulatory requirements in care services.
- Organisational and time-management skills, including scheduling, record-keeping, and prioritising multiple tasks.
- Previous experience in a coordination or supervisory role within domiciliary care is an advantage.
- Excellent Customer Service skills, with a focus on responsiveness, empathy, and problem-solving.
- Confident using care management software and Microsoft Office.
- Knowledge of CQC Fundamental Standards.
- Full UK driving licence and access to a vehicle (preferred).
Personal Qualities
- Compassionate and professional.
- Excellent problem-solving skills.
- Calm under pressure.
- Strong attention to detail.
- Positive attitude.
- Team player.
- Flexible and adaptable.
- Ability to build strong professional relationships.
Desirable
- NVQ Level 3 in Health & Social Care (minimum).
- Level 5 qualification (or working towards one).
- Experience working with private clients, case management and complex care.
- Experience using electronic care planning systems.
Right to Work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, Handling Care is unable to offer visa sponsorship for this position.
What We Offer
- 22 days annual leave + UK Bank Holidays
- Bereavement Leave
- Company pension scheme
- Ongoing training and career development opportunities
- Support towards further qualifications
- Opportunities for career progression within a growing company
- Employee recognition and reward initiatives
- Team events and celebrations
- On-site parking
- Referral Programme
- Company laptop and work phone
Our Commitment
Handling Care is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process where needed.
Care Coordinator in City of London employer: Handling Care Ltd
Handling Care is an exceptional employer located in Battersea, London, offering a supportive and collaborative work environment where your contributions are valued. With a strong commitment to employee development, we provide ongoing training, career progression opportunities, and a range of benefits including generous annual leave, a pension scheme, and team events. Join us to make a meaningful impact in the lives of our clients while working alongside passionate professionals dedicated to person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Handling Care Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Handling Care Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Handling Care Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Handling Care Ltd.
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Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Handling Care Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Handling Care Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Handling Care Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Handling Care Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
